Senior Salesforce Developer (Sales, Service & Fonteva)

Organization: American Retirement Association (ARA)

Location: Hybrid (On-site 3+ days/week), Arlington, VA

Position Type: Full-Time | Exempt

About ARA

The American Retirement Association (ARA) empowers retirement professionals to help all Americans achieve a secure retirement. Through education, advocacy, and innovation, we support a broad community of practitioners and organizations across the retirement ecosystem.

Position Summary

ARA is modernizing its member and customer experience on Salesforce, with Fonteva as our association management platform and integrated Sales Cloud and Service Cloud capabilities. We are hiring a senior, hands-on developer who can also operate as a solution architect: shaping patterns, leading technical design, and delivering high-quality builds that are scalable, secure, and easy to support.

This role partners closely with business stakeholders, IT leadership, and our implementation partner. You will design and build end-to-end solutions across membership, events, commerce, service/case management, sales, and reporting, while helping establish the technical standards and operational discipline required for long-term success.

Key Responsibilities

• Own technical design and delivery across Salesforce Sales Cloud, Service Cloud, and Fonteva, including configuration, Apex, Lightning Web Components (LWC), and Flow.
• Translate business requirements into clear solution designs (data model, security model, integration patterns, automation approach) with maintainability and scale in mind.
• Build and optimize for performance and governor limits (bulkification, async patterns, query selectivity), especially in a managed-package environment (Fonteva, DocuSign, etc.).
• Design and implement integrations using Salesforce-native capabilities (REST/SOAP APIs, Named Credentials, Platform Events, scheduled/asynchronous processing) and/or middleware as appropriate.
• Establish and enforce development standards: code reviews, automated testing, documentation, release readiness, and change control.
• Implement a reliable DevOps approach using Git and modern deployment practices (SFDX/CI/CD; tools such as Copado or Gearset where applicable).
• Partner with the Fonteva implementation team to capture system intelligence and institutional knowledge, ensuring knowledge transfer, documentation, and a clean transition to steady-state operations.
• Improve data quality and operational resilience through validation, automation, monitoring, and proactive remediation.
• Support and enable internal teams through training, technical guidance, and thoughtful change management; mentor other admins/developers as needed.

What Success Looks Like

• First 30 days: Understand ARA’s operating model and key member-facing workflows; establish development standards, environments, and release cadence; deliver a small set of high-priority fixes/enhancements.
• By 60 days: Produce clear technical designs for upcoming work; improve observability and data quality controls; implement reusable patterns for automation and integrations; reduce rework through stronger testing and code review discipline.
• By 90 days: Operate as a trusted technical owner for the Salesforce/Fonteva platform; accelerate delivery without sacrificing quality; improve supportability with documentation and knowledge transfer; stabilize post-launch operations with measurable improvements in cycle time and defect rates.

Why Join ARA?

This is an opportunity to help shape a modern Salesforce architecture at a mission-driven organization, with work that directly impacts how we serve members and scale our programs. You will have meaningful ownership, close partnership with leadership, and a platform roadmap that rewards strong engineering discipline and pragmatic solution design.

Employee Benefits

ARA offers a robust benefits package for full-time employees, including:

• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Profit Sharing 401(k) Plan
• Defined Benefit Pension Plan
• Health Savings Account
• Flexible Spending Account
• Eleven Paid Holidays
• Eighteen Days of Paid Time Off
• Two Hours of Personal Leave Per Month
• Parental Leave
• Hybrid Work Arrangement (Telework on Mondays and Fridays)
• Commuting/Telework Benefits
• Employee Assistance Program
• Membership in Absorb Learning Management System
• Membership in You Need a Budget (YNAB)
• Membership in Experian My Financial Expert
• Membership in Calm App
• Spot Pet Insurance Discount
• Worldwide Travel Assistance Program
• Will Preparation Services

Equal Opportunity Employer

American Retirement Association is an Equal Opportunity Employer. American Retirement Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Ready to Make an Impact?

Apply now to join a team that is helping build a secure retirement future for millions of Americans.

Required Qualifications

• 7+ years of Salesforce platform experience delivering production solutions, including hands-on, complex Apex and modern Lightning development (LWC).
• Demonstrated experience in an integrated Sales Cloud and Service Cloud environment (shared data model, service processes, and cross-functional workflows).
• Demonstrated experience delivering in a nonprofit or association setting with Fonteva is strongly preferred.
• Strong command of Salesforce data modeling, security/sharing, and automation design, balancing declarative and programmatic approaches appropriately.
• Integration experience using APIs and event-driven patterns; comfortable troubleshooting end-to-end issues across systems.
• Experience with DevOps and disciplined release management (Git, CI/CD, environment strategy, deployment tooling).
• Ability to communicate technical decisions clearly to both technical and non-technical audiences; strong collaboration and stakeholder management skills.

Preferred Qualifications

• Salesforce certifications such as Platform Developer I/II, Application Architect, Integration Architect, or relevant domain certifications (Sales/Service).
• Experience Cloud and identity experience (SSO via SAML/OIDC, JIT provisioning, community user management) in a member-facing context.
• Association, membership, events, credentialing, and commerce/payment workflows (including awareness of PCI-related constraints and best practices).
• Experience with Agile delivery (Jira), test automation frameworks, and performance tuning/monitoring at scale.

About American Retirement Association

The American Retirement Association, a non-profit professional association, has a long and storied reputation that dates back to its founding in 1966 as the American Society of Pension Actuaries. Today, its 34,000+ members include every type of pension professional – from business owners, actuaries, consultants, and administrators, to insurance professionals, financial advisors, accountants, attorneys, and human resource managers. While American Retirement Association members come from all corners of the country, representing every part of the industry, they are all united by their belief in and commitment to the private workplace retirement system. The American Retirement Association’s mission is to empower retirement professionals to build a stronger workplace retirement system for Americans through information, education, and advocacy.

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