Position Summary: The Member Relations Manager is responsible for developing, supporting, and executing member recruitment and engagement strategies aimed at increasing the Austin Board of REALTORS® Broker involvement and Affiliate Member base.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Develop and maintain an Affiliate Membership recruitment and retention strategy.
Manage current Affiliate Member account activities such as orientations, sponsorship deliverables, and customer satisfaction.
Develops and secures annual sponsorship and advertising packages for Affiliate members.
Acts as a liaison to Brokers and Sales Managers by planning and coordinating trainings and office visits with independent judgement and providing feedback and recommendations to ABoR to ensure member needs are met.
Manages fast paced environment and industry changes with ease and proactively disseminates information to members.
Help promote and maintain a positive company image through all forms of communication delivery methods, including but not limited to live and virtual speaking engagements.
Maintains in-depth knowledge and awareness of relevant industry topics to identify, develop, and present curriculum for Brokers and their agents.
Maintain in depth knowledge on the use of systems, databases, regulations, and has the ability to explain ABoR and ACTRIS policies, rules, and member benefits to Brokers and Affiliate members.
Handles all administrative duties associated with fulfilling and executing contracted agreements.
Serve as a liaison to committees as assigned. Manage the activities of the committee within the committee charter and budgetary constraints.
Build rapport and manage relationships with new and existing Brokers and Affiliate members.
Seek new business development opportunities and partnerships to generate and raise Affiliate advertising revenue to the association and build the Affiliate Membership base.
Interact with members and the public using various communication vehicles.
Attend member functions which may be held on nights or weekends.
Collaborate on the development of a comprehensive marketing and media kit to aid in implementing a recruitment and retention strategy.
Demonstrate base-level of Member services knowledge and support the Member Services and Professional Development departments as assigned.
Other duties as assigned.
Computer Skills: Microsoft Office Suite, Excel, use of the internet and the ability to learn specialized software abilities.