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Benefits: Full-time employees enjoy a comprehensive benefits package, including health care coverage, dental and vision insurance, a 401(k) retirement plan with company matching, sick leave, and paid vacation (plus paid holidays).
Preferred Education:
4 Year Degree
SFFMA is seeking a Membership Coordinator to serve as a key liaison between the organization and its members. This role is critical in supporting our mission by ensuring a positive, engaging experience for all members. The Membership Coordinator will manage day-to-day membership operations, from onboarding new members and processing renewals to coordinating member communications and events. The ideal candidate is organized, customer-service oriented, and passionate about the Texas Fire Industry.
Education: High school diploma or GED required. Bachelor’s degree in communications, marketing, business, nonprofit management or a related field preferred.
Experience:1-3 years of experience in membership coordination, customer service, administrative support, or related roles. Experience in a nonprofit or association setting is strongly preferred. Familiarity with membership programs or volunteer management is a plus.
Communication Skills: Exceptional interpersonal and communication skills (written and verbal). Ability to communicate clearly, tactfully, and professionally with diverse members and stakeholders. Comfort with making calls and sending professional emails is required.
Organizational Skills:Strong organizational ability with keen attention to detail. Proven capability to manage multiple tasks, deadlines, and projects simultaneously without sacrificing accuracy.
Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using CRM or membership database software (e.g., Salesforce, MemberClicks, Wild Apricot, or similar). Ability to quickly learn new software tools.
Customer Service Orientation: A friendly, positive demeanor with a member-focused attitude. Patience and problem-solving skills to handle member issues or complaints effectively and courteously.
Teamwork and Initiative: Ability to work both independently and collaboratively as part of a team. Self-motivated and able to take initiative in identifying and completing what needs to be done. Flexibility and a willingness to help on various projects in a small-team environment.
Passion for Mission: Genuine interest in and commitment to the mission of the Texas Fire Industry and the value of membership in our community. Prior involvement in nonprofit or community service is a plus.
Organized in 1876, the State Firefighters’ and Fire Marshals’ Association is Texas’ oldest and largest fire service association, serving the fire and emergency responders of Texas and beyond. We are a trade association that exists to improve the Texas fire service. SFFMA’s membership includes about a thousand fire departments, more than 16,700 individual members, about 1,000 industrial facilities, fire marshal offices, EMS departments, and many fire service-related organizations committed to the betterment of the Texas emergency services. We represent paid and volunteer firefighters across the state.