Morristown, New Jersey
Posted: 08-May-25
Location: Remote - Austin, TX
Type: Full Time
Salary: $50,000 - $55,000
Preferred Education:
EMDR International Association (EMDRIA) is a membership organization of mental health professionals dedicated to establishing and upholding standards of practice, training, certification, and research, providing information, education, and advocacy, and assisting practitioners in fulfilling their responsibilities to the public.
Best-in-Class Benefits and Culture:
We offer exceptional employee benefits and a competitive salary. We offer one of the best available benefit programs for small businesses, including:
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life insurance for added protection
- Flexible financial options: Flexible spending accounts offered
Plus, we work to maintain the best environment for our employees. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.
As the Administrative Support Associate, you will provide administrative, accounting, and membership support that extends to staff, members, and the general public.
Your responsibilities as the Administrative Support Associate will include:
- Serve as a primary contact via phone and support ticket system for inquiries related to membership, website use, event registration, and EMDRIA resources.
- Handle mail distribution, process payments and refunds, and resolve payment issues.
- Assist with communication for conferences and summits, including email support and participation in virtual and/or onsite events.
- Carry out membership-related tasks in member database and assist with data accuracy and system updates as needed.
- Provide backup support for administrative staff, assist the COO, and contribute to organization-wide projects.
This is a fully remote position, but requires that the employee reside in Austin. Previous experience working in a remote position is preferred.
To thrive, you should have:
- 2–4 years of administrative experience (preferably in membership associations) or equivalent combination of education and experience; familiarity with EMDR therapy is a plus.
- Proficiency in Microsoft Office Suite core programs, such as Word, Excel, and Outlook; basic accounting and math; strong reasoning and data analysis abilities.
- Experience with Association Management Software (AMS), Learning Management Software, and support ticket system is highly preferred.
Travel Requirements: Travel is required to attend 2 to 3 Staff Planning Meetings annually. Travel may be required to attend and staff the EMDRIA Conference. It’s held annually and may require 4 to 7 days of travel time. Occasional local errands are necessary (bank, post office, storage unit).