POSITION TITLE:Operations Coordinator, CS (Specialist I, CS)
STATUS: Full time / Exempt
LOCATION:Chicago, IL (Hybrid: 3 days/week on-site, 2 days/week remote)
ABOUT NCSBN
The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest and concern affecting public health, safety and welfare, including the development of nursing licensure examinations. Our mission empowers and supports nursing regulators in their mandate to protect the public.
JOB SUMMARY
We are seeking a talented administrative professional to join our Consolidated Services team. The ideal candidate will bring value to the team by providing administrative support for the Consolidated Services Team which consists of Nursys, Exams, Meetings and Office & Administrative Services.
Reporting to the Director, Consolidated Services, the Operations Coordinator I will support all CS units as needed and assist with special projects as assigned. This role is an exciting opportunity for an individual looking for variety in their work, who aspires to enhance their administrative skill sets, and would enjoy working for an organization committed to advancing nursing regulation and policy worldwide!
RESPONSIBILITIES
Provides administrative support to all CS units: Nursys, Exams, Meetings and Office & Administrative Services. Provides support during Exam’s or Meeting’s peak seasons. Provides back-up support to Office & Administrative Services during peak meeting season for expense statements and year-end invoices. Provides back-up to Nursys during peak.
Ensure all CS SOPs are up-to-date and documented. Leads projects to audit SOPs on an annual basis.
Partners with Director, Consolidated Services to support Special Projects assigned to Consolidated Services. Function as liaison between CS and the other departments for special projects.
Monitors NCSBN website for out-of-date information, including compass, and collaborates with business owner to update information.
Provides administrative support by collaborating and monitoring knowledge network calls for other departments. Support the process of Knowledge Networks.
Acquires and maintains competent knowledge of relevant products, current policies, and methods of support delivery to achieve established performance metrics based on standard operating procedures. Makes recommendations for continuous process enhancement.
QUALIFICATIONS
Minimum of 2 years of professional experience in a similar role.
Associate degree preferred.
Strong verbal, written, organizational, critical thinking and analytical skills required.
Professional interpersonal skills.
Effective communication skills.
Attention to detail, adaptability and flexibility in a fast-paced environment.
Computer Skills: Microsoft Office suite (Outlook, Word, Excel, PowerPoint); or CRM experience.
TO BE CONSIDERED
Interested candidates must submit their resume as soon as possible.
The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.
The National Council States Boards of Nursing (NCSBN) is a not-for-profit organization whose membership includes the nursing regulatory bodies in the 50 U.S. states, the District of Columbia, four U.S. territories, 9 Canadian Provinces, and 27 international jurisdictions. Our mission empowers and supports nursing regulators in their mandate to protect the public. NCSBN promotes leadership, excellence and innovation in addressing local and global regulatory and healthcare challenges through strategic alliances and partnership with its members and other organizations, both public and private. NCSBN is engaged in a transformative process to better support its strategic direction and initiatives focusing on its mission to empower and support nursing regulators in their mandate to protect the public. The building blocks of achieving NCSBN’s vision of leading regulatory excellence are encapsulated in the following four focusing concepts: •Collaboration•Performance Measures and Metrics•Governance•Data and TechnologyThese focusing concepts require NCSBN to gain and maintain individuals with key skills related to communication, change management, performance management, quality improvement, policy, board development, strategic partnering, data analytics, and economics.
