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Job Description SummaryUnder the direction of the Manager of Client Technology and Senior ITSM Administrator, the ITSM Administrator is responsible for the ITSM platform including application consulting, development, design, configuration, implementation, reporting and system administration. Bentley leverages ServiceNow for its ITSM needs. This role will assist with the maintenance of ServiceNow applications including Incident, Asset, Change, Knowledge and Request Catalog (among others) as well as the implementation of new applications, development of solutions for IT and non-IT departments, facilitate the creation of individual and department reports and dashboards, assist in the management and testing of upgrades, and research a
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