Small 50-60 close knit staff, 9000 member specialty association. Average staff tenure is 11 years. Great benefits & working environment.
This is a temporary to permanent position that requires the candidate to become an employee of our outside third-party temp-to-perm agency for a minimum of 14 weeks prior to any offer being extended. During the temp-to-perm period, the candidate will work Monday-Thursday in the office and will be able to work remotely on Friday. This is not a fully remote position.
AAOMS JOB DESCRIPTION
POSITION: Membership Associate
REPORTS TO: Member Engagement and Retention Manager
AAOMS seeks a highly motivated Membership Associate with strong communication and collaboration skills.
Areas of focus include allied staff, resident member and candidate application processing; maintaining integrity of customer relationship management (CRM) data; promoting membership benefits; and supporting the department’s member engagement initiatives.
The Membership Associate provides daily customer service for member-generated inquiries and serves as the division’s switchboard backup.
The Membership Associate reports to the Manager, Member Engagement and Retention.
The Membership Associate also performs other related duties or projects as assigned by the Manager, Member Engagement and Retention and/or AED, Governance & Membership.
Proactively engage in allied staff, resident member and candidate application processes.
Coordinate internal and external mailing list and data research request processes.
Inform members on the breadth of membership benefits.
Review monthly data integrity reports.
Support allied staff, resident member, and candidate engagement initiatives, with oversight by Manager.
Some travel may be required to support AAOMS conferences or practice management events.
Strong technology background, including CRM database and Microsoft 365 applications; prior experience using Personify a plus
Excellent organizational and customer service skills
Minimum 1-3 years relevant experience in membership or customer-facing field
Bachelor’s degree preferred
Prior professional membership association experience preferred
About American Assn of Oral & Maxillofacial Surgeons
Established in 1918, the American Association of Oral and Maxillofacial Surgeons (AAOMS), the professional organization representing more than 9,000 oral and maxillofacial surgeons in the United States, supports its members' ability to practice their specialty through education, research, and advocacy. AAOMS members comply with rigorous continuing education requirements and submit to periodic office examinations, ensuring the public that all office procedures and personnel meet stringent national standards.