PBS Wisconsin is seeking a Membership Services Specialist to join the team responsible for cultivating the support of the 75,000 members whose contributions make up our single largest source of revenue each year. This is a rewarding opportunity for someone who is energized by leveraging their exceptional attention to detail, passion for database-centered work and commitment to stewarding positive relationships with donors and community members to advance a vital public service mission.
Reporting to the Development Data Operations Manager, the Membership Services Specialist contributes to PBS Wisconsin's fundraising success by recording donations in an accurate and timely manner, updating member records and pledges in our database, assembling mailings, and carrying out data hygiene tasks. This position also serves as part of Wisconsin Public Media's Audience Services team, the organization's front line of communication with viewers of PBS Wisconsin, listeners of Wisconsin Public Radio and other engaged community members. During designated Audience Services support hours, the Membership Services Specialist answers questions from the public about programming, membership, reception and technical issues over the phone and via email, and may greet in-person guests in Vilas Hall.
Attention to detail, commitment to positive communication and the ability to learn new software, technical procedures and business rules are essential to success in this role. The Membership Services Specialist must be able to work effectively both with a team to accomplish shared goals, and independently to complete tasks and projects with minimal direct oversight.
Performs a wide range of administrative, operational, and special project functions related to a unit's fundraising and business support activities.
25% Serves as a point of contact to members and colleagues and assists with inquiries in accordance with established fundraising best practices, policies, and procedures, either on the phone or in person
25% Processes financial transactions, following established policies and procedures to ensure accurate recording, reporting, and reconciliation
5% Troubleshoots technical and collaborative functions to maximize the efficiency and efficacy of the unit
15% Analyzes financial and/or inventory data, reports and records, identifies discrepancies, investigates, recommends, and implements basic solutions as needed
5% Collaborates with colleagues to contribute to unit planning and strategy
5% Engages in, or oversees training, answers questions, and serves as a resource to the unit
10% Serves as a resource for viewers and listeners about questions about Wisconsin Public Media on the phone and via email
5% Accurately enter, edit, format, and interpret constituent information in member database, following established policies and procedures
5% Print and assemble in-house mailings to members and other constituents
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
REQUIRED QUALIFICATIONS -Experience in customer service, membership, telemarketing, hospitality, or fundraising (or another related field) -Experience using a donor or customer database -Ability to distill important information in a clear and concise message to foster better communication (both verbal and written) -Stellar organizational skills and punctuality -Ability to listen and communicate with diverse and multicultural communities -Experience with efficient and accurate data entry skills -Proficiency in most common office software, such as Microsoft Office, Google Workspace, and other related software -Experience working collaboratively with a team to meet goals -Ability to be self-directed and meet deadlines independently
PREFERRED QUALIFICATIONS -Experience in gift processing or customer payment processing -Strong attention to detail as evidenced by experience entering and/or manipulating data, while maintaining a high degree of accuracy and efficiency -Experience in nonprofit fundraising -Experience in customer service via phone and virtual communications -Prior success in a role that included significant data entry, either paid or volunteer -Familiarity with safe data practices related to sensitive and confidential information such as home addresses, banking information etc.
The regular weekly work schedule must include at least four weekdays, including Mondays and Thursdays, to meet the unit's coverage needs.
During on-air fundraising drives, this position requires additional hours including evening and weekend shifts. Member drives are held 5-6 weeks per year and shifts during drives are pre-scheduled and can often be worked remotely.
Full or Part Time: 80% - 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location. Because the Membership Services Specialist interacts with sensitive data on a regular basis, the person in this role is required to work primarily on-site in Vilas Hall on the UW-Madison campus. Beyond the schedule requirements listed, we are open to discussing needs for flexibility with qualified candidates. We are also open to accommodating remote work for up to 20% of a 100% FTE appointment, following successful completion of the probationary period.
Appointment Type, Duration:
Minimum $23.25 HOURLY Depending on Qualifications
The person in this position will be required to comply with the Ethical Guidelines for All Staff of Wisconsin Public Radio and Television located here: https://pbswisconsin.org/about/, in addition to the UW-Madison code of ethics.
This position works at a desk with a computer, keyboard and mouse for several hours at a time.
How to Apply:
The following must be received for your application to be complete: 1) Resume; 2) A cover letter describing how your experience relates to the job duties and minimum and desirable qualifications.
As applicants progress to interviews, they will need to provide at least three professional references with titles, emails, and phone numbers (include at least one supervisory reference).
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.