Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

An A/R Refund Representative- Refund rep is responsible for the daily review of credits for all Insurance and patient cash. This process is in a combination of electronic remits and manual batches.

Responsibilities

• Review credits from workques daily
• Process overpayments with backup for Patient overpayments
• Process overpayments with backup on Insurance payments
• Review and process letters from Insurance payors requesting refund. Utilize Followup Supervisor and Leads for assistance to verify amount is correct per letter request
• Understand and apply AR Codes correctly
• Read EOB and determine payment and contractual adjustment to correct HAR
• Identify numerous payor websites to pull EOB backup for refunds
• Maintain relationship with Insurance vendors for clear, concise communication on refund questions
• Maintain and work from spreadsheets as needed
• Work with AP group on issues with checks, from check run as needed
• Understand and meet performance standards

Qualifications

Required:

• High school graduate or equivalent
• One year experience in Patient Accounting
• Ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner

Preferred:

• Understanding of debits and credits

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

This role will have the opportunity to work partially at our campus and remotely.

The hourly pay range for this position is from $20.53 to $29.23 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

Our Commitment to Diversity