Online applications must be received by 4:30 p.m., Friday, September 29, 2023
Internal Reference # 23-123
Under the direction of the Senior Community Affairs Representative, the Community Affairs Representative III (CAR III) performs a variety of duties, including development, organization, coordination, and implementation of major, strategic public outreach and community affairs activities to build trust and support for East Bay Municipal Utility District (EBMUD) programs, projects, policies, and goals in support of EBMUD’s Strategic Communications Plan.
The incumbent will represent EBMUD’s interests to customers, educational institutions, community organizations, nonprofits, local officials, and other stakeholder groups; plans informational materials for dissemination using a variety of channels; and fosters relationships with and builds trust among key stakeholders to educate them about EBMUD, environmental issues surrounding water, and the intricacies of water service delivery; and communicates and garners support for EBMUD’s short- and long-term public outreach and community engagement goals. Typical responsibilities may include:
Acts as project lead for consequential/long-range community engagement and educational projects and programs in support of EBMUD’s Strategic Communications Plan and the District’s mission, goals, and values.
Leads the development, organization, management, and implementation of a comprehensive EBMUD education strategy and program with the goal of informing and engaging the wider community about EBMUD’s commitment to customers, public health, and the environment, as well as careers in the water industry, infrastructure investment, and other goals.
Works to improve, expand, unify, and set strategic direction for various EBMUD educational efforts, including K-12 education curriculum, the Community Water Academy, education sponsorships and partnerships, webinars, events, speaker requests, and others.
Consolidates, connects, and coordinates educational efforts across EBMUD work groups (Wastewater, Water Conservation, Water and Natural Resources, Office of Diversity, Equity, and Culture, etc.) in support of a strategic education plan and with the aim of providing a unified, clear, and cohesive message that is easily understood by the general public and connects them to EBMUD’s function of providing vital water and wastewater services to the community.
Works closely with subject matter experts to develop key messages that ensure consistent and accurate information for community outreach, social media, newsletters, postcards, frequently asked questions (FAQs), Board member presentations, web publication, and others.
Fosters relationships with customer, community partners, educational groups/institutions, local government, and other stakeholder groups to gain support for programs, projects, policies, and goals.
Develops proactive community messages and responds to community inquiries; develops relationships with local government, community, non-governmental, and other groups to build positive, fair stories that help the public understand EBMUD’s mission, projects, and policies.
Customizes tone and approach of messages for a variety of audiences; coordinates the distribution of communications through a variety of methods.
Identifies and develops outreach to underserved and underrepresented communities in the local service area and upcountry area, including non-English speakers; works closely with the Office of Diversity, Equity, and Culture and the Human Resources Department on engagement with local K-12 schools, colleges, and other educational institutions to increase pool of diverse candidates from underrepresented communities.
Oversees, schedules, and manages a range of public events and speaking engagements; responds quickly and appropriately to community calls, emails, and comments regarding various EBMUD projects and programs.
Conducts talks, presentations, and speeches; presents film and slide programs to schools, clubs, and various civic and service organizations.
Plans, arranges, and participates in tours of EBMUD facilities by various groups and other EBMUD-sponsored events.
Serves as a member of the emergency operations team (EOT) and as an EBMUD community affairs lead, as needed; supports crisis and emergency communications planning and response.
Coordinates work with EBMUD staff to produce informational materials for print or electronic communications.
Creates materials for multilingual outreach, including working with internal language experts and contracted translators and interpreters.
Provides technical and functional direction and training to staff and oversees vendors.
Utilizes automated or computer-based work management systems, or other electronic or computer systems and applications, in the course of work.
Performs other related duties and responsibilities as required.
The salary range is $11,674 per month increasing to $12,258, $12,871, and $13,515 after 6, 18, and 30 months, respectively.
EBMUD offers an excellent benefits program that includes: paid vacation, holidays and sick leave; family health insurance coverage; family dental and vision care plans; retirement plan (reciprocal with CalPERS); 401(k), 401(a) and 457(b) tax-deferred retirement plans; transit subsidy; tuition reimbursement; and opportunities for professional growth including training and career development.
1. A bachelor’s degree, or its equivalent* with major in education, communications, community relations, public administration, political science, or a closely related field; and,
2a. Two (2) years of experience** as an EBMUD Community Affairs Representative II; or,
2b. Four (4) years of experience** in public relations and communication or other directly related career field.
Please note: EBMUD requires all employees to provide written proof of vaccination. Those employees with sincerely held religious beliefs or valid medical reasons, as determined by EBMUD, will be exempt from vaccination requirements. Contact EBMUD Human Resources, Employee Services, at (510) 287-0764 for additional questions.
Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com/jobs by 4:30 p.m., Friday, September 29, 2023. Only application materials submitted online during the filing period will be accepted.
EBMUD is an Equal Opportunity Employer: Females/Minorities/Veterans/Disability
East Bay Municipal Utility District (EBMUD) is a public utility formed under California’s Municipal Utility District Act. EBMUD supplies water and provides wastewater treatment for parts of Alameda and Contra Costa counties in the East San Francisco Bay Area. EBMUD’s water systems serves approximately 1.3 million people in 332-square-mile area: and the wastewater system serves approximately 650,000 people in an 88-square-mile area.
Headquartered in Oakland, EBMUD is governed by a seven-member Board of Directors elected from wards within the service area. The Board determines overall policies, which are then implemented under the direction of the Board appointed General Manager.
EBMUD employs nearly 2,000 employees at locations throughout the East San Francisco Bay Area, Sacramento, Stockton, Camanche and Pardee Reservoir areas. Explore the different careers paths available at EBMUD with descriptions of skills, experience, education, certifications and licenses needed to move and grow within the organization!
EBMUD offers employees a wide range of benefits and programs designed to suit their individual needs and promote balance between their work and everyday live...s. You can read more about our employee benefits program at http://www.ebmud.com/jobs/job-resources/employee-benefits-program/.
EEO/Accommodation Statement: If you need an accommodation to apply for any jobs at East Bay Municipal Utility District, call (510) 287-0735.
EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard race, color, religious creed, sex, gender, gender identity, gender expression, marital or registered domestic partnership status, age for individuals over forty years of age, national origin, ancestry, disability (mental or physical, including AIDS and HIV), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy, pregnancy disability leave status, or any other status protected by federal, state and/or local laws.