Would you like to work at one of the nation’s most respected, mission-driven organizations? If so, the American Academy of Pediatrics (AAP) is seeking a Subscription Services Assistant to provide subscription and circulation support for print and digital journals and subscription products.
Hours: 8:00am – 4:30pm, with a 1-hour lunch.
High school graduate or equivalent required. Some college level course work in business, accounting, and/or computer science preferred.
At least one year of general related administrative and/or customer experience required, including data entry/maintenance, preferably in an association or publishing environment. Experience with basic accounting functions, running reports, and using web-based association or customer relationship management systems preferred.
Excellent interpersonal, verbal/written communication, diplomacy, and organizational skills required. Must be able to coordinate multiple projects simultaneously, meet deadlines, pay close attention to detail, take initiative, collaborate effectively with various internal and external constituents, work both independently and as part of a team, and promote and maintain a positive and cooperative team-oriented work environment with a commitment to equity, diversity, and inclusion.
Occasional overtime and evening/weekend work may be required.
Some tasks include:
Process monthly journal fulfillment files for designated products. Determine press run and communicate print orders, distribution, and special delivery instructions to print vendor. Conduct delivery follow-up with vendors and subscribers as required.
Manage the complimentary subscription program, working on internal and external requests and obtaining authorizations. Conduct annual program review to ensure only necessary complimentary subscriptions are continued. Recommend process changes to improve efficiency.
Implement the journals member program for residents. Run processes to create sponsored subscriptions in database and collaborate with Membership staff to determine schedule for processing.
Authorize the return of physical subscription product. Qualify and authorize subscription cancellations and determine allowable refund amounts. Investigate and authorize payment transfer requests.
Run subscription data validity reports and perform data clean-up tasks as needed to ensure accurate subscription fulfillment and reports. Conduct UAT on subscription database processes as assigned.
Why work for the AAP?
Flexible hours and a focus on work/life balance.
State-of-the-art building equipped with standing desks, treadmill desks, cycle desks, on-site fitness center, and on-site exercise classes.
An on-site cafeteria with food costs that are subsidized by AAP.
Strong focus on mental health and wellness.
Competitive PTO and sick leave.
Annual year-end company-wide week off the last week of December.
Excellent parental benefits, including adoption assistance.
A full list of benefits can be found here (https://downloads.aap.org/DOHRAS/BenefitsAtAAP.pdf).
Hybrid work environment of 40% of work time in the office per month.
The AAP offers an excellent work environment, competitive salary, and a comprehensive benefits package. As a reaffirmation to our employee-focused culture, since 2005 the AAP has been named one of the 101 Best and Brightest Companies to Work for in the Chicagoland area. Additionally, we are an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace.
Reasonable Accommodation: Individuals with a disability in need of a reasonable accommodation regarding the job application process may call 630-626-6297. Please note, only those inquiries concerning a request for reasonable accommodation will receive a response.
The American Academy of Pediatrics (AAP) is a membership organization of 67,000 pediatricians and approximately 475 staff committed to the optimal physical, mental, and social health and well-being for all infants, children, adolescents, and young adults. The AAP promotes pediatrics and advances child health priorities by developing policy, conducting research, building coalitions, raising public awareness, funding community-based projects, and supporting training and professional education for our membership.