The Association Account Manager plays a key role in the management and support related to association operations, including the day-to-day client-partner services and project administration. This position provides the unique opportunity to serve on multiple staff teams and to work with multiple mission-driven organizations.

The Association Account Manager must have the proven ability to collaborate with other team members in fast-paced, flexible and open environment. Attention to detail and excellent time management skills are essential in this position. While the pace of the work is faster than average, a commitment to quality is never compromised. The successful candidate should have an analytical, inquiring and critical mind. This job requires imagination and strong problem-solving skills, but with a strong procedural orientation. An active, positive response to a variety of challenges and time pressures is also required. The job requires the ability to manage competing priorities and challenges.

Primary Responsibilities of the Position

Depending on the groups managed, responsibilities may include the following:

• Organize, maintain and ensure the execution of association programs and initiatives, based on the scope for each client-partner
• Support association volunteer leadership (board, officers, members)
• Manage and support association governance processes (policies and procedures)
• Coordinate all aspects of association membership, including processing, renewals, maintenance, records and reporting
• Direct the delivery of membership programs and development
• Manage all elements of the association web-based database systems, including membership and event registration, reporting and data archives
• Facilitate volunteer meetings (board, committees) through conference calls/face-to-face meetings; draft meeting minutes; document action items and follow-up
• Manage association budgets in collaboration with the volunteer leadership and SAM finance team
• Manage vendor, affiliated organizations and external agency relationships that support the association’s work
• Support and facilitate the organization’s advocacy efforts, if applicable
• Coordinate and facilitate business development strategies and initiatives, either in administrative or strategic capacity, as needed
• Contrubute to the development and implementation of communication initiatives, including website and social media content
• Coordinate all aspects of conference and event registration
• Work with the SAM meetings team to manage various elements association events, which may include onsite event management and programming.
• General administration and strategic support in other key areas of association management, as needed

Salary/Benefits/Perks

• Competitive salary range, based on comparable small staff nonprofit/association
• Comprehensive benefits including health insurance options with significant company contribution, access to dental/vision insurance and retirement program match
• Standard Paid Time Off (PTO) and paid holidays policies
• Ongoing training, assistance and opportunities for career development
• Company sponsored volunteer opportunities
• Regular staff outings and team-building gatherings
• Corporate culture that exemplifies our core values: Build Trust, Seek Clarity, Stay Curious, Practic Empathy, and Champion Growth

Join Our Team: Two Steps to Apply

1. Email a cover letter of interest and current résumé to jobs@sam-com
2. All applicants are required to complete an online Predictive Index assessment. To access the assessment, please paste this link in your browser:

https://assess.predictiveindex.com/AoppP

Experience & Skills Required and Preferred

• A Bachelor’s degree, professional certification or equivalent years of experience
• 3+ years’ work experience with Account/Project/Program Management
• Experience working with professional/trade associations/nonprofits is preferred
• Excellent verbal & written communication skills
• A "rolled-up sleeves/get it done" approach to work and role
• Excellent interpersonal skills: patience, compassion, outgoing, tactful, flexible and professional
• Detail-oriented, with strong, effective organizational, problem solving and time- management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment and set and achieve strategic objectives
• Must be a self-starter, flexible and adaptable to change, and work both independently and as a strong team player with hands-on customer service skills
• Computer/technology tools proficiency, specifically with Microsoft Office Suite and Mac OS (SAM is a Mac environment)
• Must be comfortable in completely open and flexible office space environment
• Willingness and ability to travel outside of Austin for multi-day events
• Willingness and availability for calls and meetings outside normal business hours, when needed, due to the volunteer schedules
• Experience with web-based CRM or AMS Software/Management System is preferred

About Strategic Association Management (SAM)

Strategic Association Management (SAM) is an association management company (AMC) providing professional management services for a diverse array of organizations. An AMC provides creative staffing, strategic and administrative solutions for association and non-profit organizations. At SAM, a team of experienced professionals takes care of day-to-day operations—increasing efficiency and enabling scalability—so volunteers are empowered to pursue their organization’s mission. Through long-term partnerships, our clients experience organizational sustainability, growth and, ultimately, transformation.

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