As a leading and internationally recognized research university, Tufts University strives to support our faculty, staff, and students by delivering administrative services that parallel our world-class academic and research excellence.

We are seeking a dynamic Organizational Change Manager to join our multi-year, enterprise-wide administrative transformation initiative to lead all aspects of change management in support of this a once-in-a-generation endeavor.

This is a hybrid position with an expected commitment to having an increased on-site presence, at varying times. For additional details, please view the Special Work Requirements listed under What We're Looking For section below.

Reporting to the Design Practice within TTS (Tufts Technology Services), with strong liaison to the Vice President for Human Resources, the Organizational Change Manager will be an integral member of the core project team, leading the execution of our change management strategy in partnership with functional leaders from Finance, Operations, HR, TTS, Internal Communications, and Directors of Administration from across the university.

This critical initiative has identified a significant number of processes to be re-designed, in advance of selecting and implementing a new Enterprise Resource Planning (ERP) system. The Organizational Change Manager will lead all change efforts through the process redesign work and the implementation of a new ERP system.

The Organizational Change Manager will:

• Be a committed member of the transformation project core team , working collaboratively with team members throughout each phase of the initiative, informing the core team on change strategy and delivery, contributing to other workstreams as assigned, and ensuring that stakeholder experience remains central in process and technology design.
• Serve as the change thought leader, staying current on best practices, change frameworks, and delivery models. Offer recommendations on novel approaches for communication, training, and engagement. Modify existing change plan to adapt to shifting needs and priorities, and to incorporate new tools and techniques over the course of the project.

Lead a change management team to:

• Understand identified stakeholder groups and the potential change impacts for each group. Build cultural awareness of stakeholder needs and concerns, and develop engagement and feedback strategies throughout the process transformation work, technology implementation, and beyond, to ensure understanding and adoption.
• Build a network of Change Ambassadors, working with core team members and senior leadership to identify candidates who can influence, engage, and inform their units across the university and provide feedback to the project. Manage the efforts of the change network in a matrixed structure, and ensure they have the resources, information and coaching to be an effective high-performing team.
• Develop a comprehensive communication plan, with Tufts Internal Communications, to include core messages, audience segmentation, effective communication channels and frequency, and regular updates to executive sponsors and leadership. Execute the communication plan in collaboration with project members and the change ambassadors.
• Identify change impacts, both cultural and role-based, for stakeholder groups and ensure core project team remains aware of these considerations throughout the project. Maintain an inventory of change impacts and level of significance, that will inform communication and training strategies.
• Develop training strategies and programming in partnership with training groups across the university, to address change impacts, and other process and ERP needs. The approach to training will require “meeting stakeholders where they are” and delivering effective learning opportunities through various approaches and media.
• Assess stakeholder readiness to identify how knowledgeable and prepared they are for upcoming change. Use data from the assessments to modify communication, engagement, and training activities to address readiness gaps. Determine appropriate measures and tools, and provide reports to leadership and the project team showing both progress as well as any potential problem areas.

Basic requirements:

• Knowledge and experience typically acquired through a bachelor’s degree or equivalent work experience required
• Minimum of 7 years’ experience in change management roles, with at least 2 years’ experience leading an enterprise-wide change initiative and an indirect change management team
• Ability to establish and maintain effective working relationships at all levels, influence in a matrixed role, collaborate with team members, and facilitate problem resolution
• Excellent oral and written communication and presentation skills, adapting communications for different audiences
• Comfortable managing ambiguity and nimble in adapting to changing needs and priorities
• Strong organizational skills, including documentation and reporting

Preferred requirements:

• Professional change management certification from a recognized provider (for example, Prosci)
• Proven experience with change management models such as ADKAR, McKinseys 7-S, or other progressive frameworks
• Project Management experience and certification desired (PMP)
• Higher education or nonprofit background
• Experience with Finance and/or HR process transformation
• Experience with ERP implementation and technology project management concepts

Special Work Requirements:

• This is a hybrid position
• Must be within driving distance from adjacent states, or within 2 to 3 hours commute, or willingness to relocate
• While some work can be conducted remotely, on-site work is required for facilitating and leading sessions, in-person meetings and relationship development, occurring throughout the year (can range from 1-4 times/month)

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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