POSITION TITLE: Systems Administrator DEPARTMENT: Information Systems (IS) REPORTS TO: Associate Director of Technology and Instructional Support Services SALARY: $25.36 - $26.85 FLSA DESIGNATION: Hourly/Non-Exempt SCHEDULE: Full-Time (1.0 FTE) | 12 months | 40 hours per week
POSITION SUMMARY: The incumbent systems administrator oversees the learning management system (backend and GUI), Ally, and the video management system. The successful candidate will also serve faculty, staff and students in the development and use of integrations, instructional technologies, software applications. The best part of the job is you will have the opportunity to join the Information Systems team. IS is a team of dedicated and passionate technology professionals who share their wisdom, skills and talents in service to the mind and heart mission at Whitworth University.
CORE RESPONSIBILITIES: Learning Management System and Ally Administration (backend and GUI) a. Oversee the daily operations of the learning management system and Ally b. Review and analyze daily log files c. Integrate, manage, evaluate and resolve issues with user accounts, course enrollments, course assignments and student enrollment that flow from Ellucian Colleague d. Research, evaluate, test, integrate, update, manage and resolve LTIs, APIs, building blocks and other application and system integrations e. Monitor, evaluate and track application updates, known issues and storage f. Troubleshoot system, course and end user issues g. Utilize data analysis tools h. Communicate impactful outages, upgrades and changes to the campus community i. Import, export and copy courses j. Create and assist faculty, staff and students with system, non-automated courses and enrollments k. Research, test and evaluate updates prior to moving to the production server l. Assist faculty and administration with reporting and academic dishonesty m. Archive and delete previous semester courses n. Create documentation o. Participate in Blackboard user communities and administration user groups
Faculty, Staff and Student Consulting, Support and Training a. Research, create and deliver physical and digital materials in the use of the learning management system, instructional applications and instructional technologies for faculty, staff and students b. Schedule and conduct workshops for faculty, staff and students in the use of the learning management system and instructional applications and technologies. c. Coordinate and maintain department webpages d. Assist in consultation with faculty in best practices, pedagogical use of instructional technologies and design e. Assist in the research, evaluation and planning of instructional resources to support faculty and students in the advancement of teaching and learning f. Email, phone and face to face support for instructional applications and instructional technologies for faculty, staff and students g. Assist students with connection and the use software applications and integrations
Video Management Administration and Support a. Oversee and manage the daily operations of the lecture capture and streaming system b. Assist faculty, staff and students in the operation and use of the lecture capture system c. Monitor, evaluate and track application updates, known issues and storage d. Troubleshoot system, course and end user issues e. Utilize data analysis tools
Department Functions a. Assist and collaborate with members of the TISS and IS teams b. Interact and collaborate with vendors c. Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES: • Understanding of Blackboard SaaS system administration (back-end system and GUI), daily operations and database structure • Understanding of lecture capture and streaming systems • Understanding of various pedagogical appropriate delivery, and the application of technology to teaching • Strong interpersonal, written and verbal communication skills. • Proficient in MS Office 365. Basic knowledge in system software, device software, image, audio and video editing so various software applications and instructional technologies, manage projects, write documentation and conduct workshops in various formats • Conduct faculty/staff support variety of devices, applications and pedagogical topics. • Ability to work with and communicate effectively with university administrators, staff, faculty and students from a variety of backgrounds, a variety of disciplines and with differing levels of technological expertise • Research solutions to instructional and technological problems related instructional applications, technologies, delivery methods, devices and hardware • Manage student employees • Ability to manage multiple tasks and projects • Ability to work on and manage independently as well as function as a member of a team
MINIMUM QUALIFICATIONS: • Bachelor's degree in information systems, computer science, information technology, or related field, significant experience in technology and instructional technologies may be considered in lieu of academic degree • 1-3 years of learning management system administration (backend and GUI) • Experience with LTIs, APIs, and building blocks • Experience with lecture capture and streaming systems • Knowledge of relational databases • Proficiency in Microsoft Office applications • Excellent oral and written communication skills • A personal commitment to the Christian faith and to the integration of faith and learning • Demonstrated growth in cultural competence, awareness of societal and structural inequities and proven experience in effectively establishing relationships and positive communications with students and other constituents across multiple dimensions of diversity including, but not limited to, race, gender, varying abilities, nationality, sexual orientation, gender identity, class or religious perspectives • A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian church
PREFERRED QUALIFICATIONS: • Experience with Python scripting
ADDITIONAL REQUIREMENTS: A background check, sexual misconduct check and confirmation of degrees earned will be required of the successful candidate. A resume, cover letter, faith statement, and names, addresses, and phone numbers of at least three (3) professional references will also be required. All Whitworth University employees are required to comply with the university's COVID-19 vaccination policy.
About Whitworth: Founded in 1890, Whitworth has consistently ranked among the top regional colleges and universities in the West. Whitworth University has an enrollment of more than 3,000 students and offers more than 100 undergraduate and graduate degree programs. With strong liberal arts undergraduate and graduate programs, Whitworth unites a robust commitment to Christian mission and service, academic rigor and care for students.
Whitworth University's 200-acre campus of red-brick buildings and tall pines offers a beautiful, inviting and secure learning environment. More than $125 million in campus improvements have been made in recent years.
A community of committed Christian faculty and staff employees carries out the university's mission "to provide its diverse student body an education of the mind and heart," equipping its graduates "to honor God, follow Christ and serve humanity."
Our Benefits: Whitworth University provides a robust offering of benefits and services to enhance the quality of life of its faculty and staff. Employees who are eligible for benefits may participate in health plans including medical, dental and vision; a generous retirement plan (8% employer match); life insurance and long-term disability insurance. Well-being services include spiritual enrichment, the employee assistance program, and free access to the University Recreation Center and the Megan E. Thompson Aquatic Center. Free tuition for employees and tuition remission programs for spouses and dependents round out the offerings. Additionally, Whitworth employees enjoy 17 paid holidays each year.
Whitworth complies with all federal, state, and local nondiscrimination laws that are applicable to religious nonprofit institutions and does not engage in unlawful discrimination on the basis of race, color, national origin, age, sex, or disability. With our Christ-centered commitment to building a diverse and inclusive community, the university encourages applications from populations underrepresented at Whitworth including members of racial/ethnic communities, women, and persons with disabilities.
Since 1890, Whitworth has held fast to its founding mission of providing "an education of mind and heart" through rigorous intellectual inquiry guided by dedicated Christian scholars. Recognized and ranked as one of the top regional colleges and universities in the West, Whitworth University has an enrollment of 2,900 students and offers 60 undergraduate and graduate degree programs. Located on a 200-acre campus of red-brick buildings and tall pines, Whitworth offers a beautiful, inviting and secure learning environment. More than $83 million in campus improvements have been made over the past decade, including a new center for the visual arts, a landmark general academic building, a new science facility, three new residence halls and several outdoor athletics facilities.