Consolidated Services Specialist II (Operations Coordinator)
National of Council of State Boards of Nursing
Location: Chicago, Illinois
Type: Full Time
2 openings available.
POSITION TITLE:Consolidated Services Specialist II
STATUS: Full time / Exempt
REPORTS TO: Manager, Consolidated Services
LOCATION:Chicago, IL (Hybrid: 2 days/week on-site, 3 days/week remote)
The Consolidated Services Specialist II is responsible for administration of Consolidated Services related queries and execution of requests. Serves as the Tier II specialist and provides business support for NCSBN’s programs to meet organizational and operational objectives. Provides accurate, prompt, and professional support to NCSBN’s departments by leveraging the skilled resources. Adheres to and supports the values and cultural framework of the organization and Operations division.
Resolves complex and common function requests utilizing knowledge of the organization’s technology, programs, guidelines, policies, and procedures. Successfully manages the function process while meeting or exceeding department metrics. Shares information and collaborates with appropriate parties and assigns inquiries per process.
Triages subject matter expert requests/issues that require advanced program knowledge and problem-solving skills to respond/resolve.
Supports the operational integrity of NCSBN programs utilizing program knowledge and analytical skills.
Evaluates, maintains, and updates standard operating procedures and other support documentation using writing, proofing, and editing skills.
Upholds program security through process analysis and policy improvement.
Acquires and maintains a highly competent knowledge of relevant products, current support policies, and methods of support delivery to achieve established performance metrics based on standard operating procedures and/or service level agreements and make recommendations for continuous process improvement.
Performs other duties as assigned.
Bachelor’s degree preferred and/or Associate’s degree with minimum 3 years of professional experience in a similar role.
Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
Strong understanding of databases.
Experience with Qualtrics strongly preferred.
Experience with processing invoices strongly preferred.
Experience with Zendesk and Salesforce preferred.
Experience with Web and HTML preferred.
Experience creating and formatting reports preferred.
Strong organizational, critical thinking and analytical skills.
Professional interpersonal skills.
Effective communication skills.
Attention to detail; adaptability and flexibility in a fast-paced environment.
Ability to work in a hybrid team environment including two days in-office per week, or based upon business need.
About National of Council of State Boards of Nursing
The National Council States Boards of Nursing (NCSBN) is a not-for-profit organization whose membership includes the nursing regulatory bodies in the 50 U.S. states, the District of Columbia, four U.S. territories, 9 Canadian Provinces, and 27 international jurisdictions. Our mission empowers and supports nursing regulators in their mandate to protect the public. NCSBN promotes leadership, excellence and innovation in addressing local and global regulatory and healthcare challenges through strategic alliances and partnership with its members and other organizations, both public and private.
NCSBN is engaged in a transformative process to better support its strategic direction and initiatives focusing on its mission to empower and support nursing regulators in their mandate to protect the public. The building blocks of achieving NCSBN’s vision of leading regulatory excellence are encapsulated in the following four focusing concepts:
•Performance Measures and Metrics
•Data and Technology
These focusing concepts require NCSBN to gain and maintain individuals with key skills related to communication, change management, performance management, quality improvement, policy, board development, strategic partnering, data analytics, and economics.