Patient Care Coordinator I - Wellness Center (Regular Full-Time)
Fred Hutchinson Cancer Research Center
Location: Seattle, Washington
Internal Number: 22704
Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch's global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.
The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, other SCCA departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.
Schedules all patient appointments related to treatment within the SCCA as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
Update patient and caregiver contact information in EHR when needed.
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests.
Recognizes emergency situations and initiates correct code procedures.
Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Assists with the training of new staff
Update/block provider templates for just in time needs
Triage calls from referring physicians, patients, family members, and others wishing to access care at SCCA.
Collects and enters patient demographic and insurance information and enters into registration databases.
Assists with the financial clearance process as necessary
Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate
High school graduate or equivalent
Ability to work independently, organize, and prioritize concurrent responsibilities and demand
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
Demonstrated customer service skills
Ability to solve complex problems and meet patient needs
Ability to work in a high pressure, deadline oriented, and complex health care environment
Ability to review work to identify and eliminate errors and omissions
Active listening skills.
Ability to build relationships while maintaining appropriate boundaries.
Ability to identify and triage issues appropriately.
Attention to detail to ensure scheduling accuracy.
Bachelor's degree (BA or BS)
Minimum of 2 years of experience in a patient care setting
Experience with Epic or other scheduling and registration software
SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.
Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.