Work Schedule: Monday-Friday; some evening and weekend hours required
How to Apply: Qualified applicants should submit their resume and cover letter via email to email@example.com
This position is available to work 100% remotely.
An essential role at Michigan Opera Theatre (MOT), the Database Operations Manager (DOM) is charged with maintaining and curating robust data systems, crucial to the continual operations of both the Development and Marketing Departments. Highly proficient in Tessitura software, the DOM manages the integrity of ticket sales information and all donor information, and provides comprehensive reporting to the Development, Marketing and Finance Departments to aid them in their goals. The DOM is an excellent multi-tasker who operates well working under pressure of competing deadlines and technical challenges, while quickly learning and adapting to new technologies. The DOM is a superb problem solver, utilizing interpersonal skills to effectively communicate and coordinate with MOT staff, while maintaining strong attention to detail to support the Development team in their fundraising goals.
Lead the configuration, maintenance, development, and set up of fundraising systems and ticketing systems for MOT within Tessitura.\
Create and maintain systems and complex mailing lists for fundraising billing, direct mail (for Development and Marketing), donor prospecting, and other needs outside of Tessitura.
Provide training for team members to facilitate individually produced, regularly needed data tracking and reporting. Develop and document processes to train and educate staff.
Provide data-driven business intelligence to support grant reports, marketing decisions, and other business information needs. Additionally, provide instruction and assistance to Marketing, Development and Finance departments in interpreting analytics.
Maintain the integrity of the database, including scheduling regular patch installations and identifying areas of improvement within the scheduled procedures in SSMS and the systems in place for front-end use.
Participate in establishing and enforcing Data Protection policies and PCI compliance regulations.
Manage Tessitura-provided plugins like Analytics, NSCAN, and TNEW as well as third party applications that integrate with Tessitura.
Establish and oversee best practices around the reconciliation and analysis of financial information between Tessitura and the General Ledger, including fundraising reporting and sales.
Provide Tessitura functionality expertise and support to application users in the design and execution of Lists, Extractions, Output Sets, CSIs, data imports/exports, and Tessitura Dashboard analytics.
Work proactively with colleagues to drive Tessitura and data management initiatives, lead internal power user group, and participate in the Michigan group for Tessitura.
Coordinate and manage testing for integration projects, data quality and integrity across all systems.
Manage the Extended Services relationship and serve as the main business contact for administration of Tessitura and RAMP.
Manage the flow of troubleshooting tickets issues and other problems from all staff to Tessitura, resolving a majority of them on-site.
Support third party vendor relationships
Assist when needed with answering phones, reminder calls, or event registration.
A minimum of five years’ experience working with and administering Tessitura customer relationship management system, or a comparable relational database; or equivalent combination of education and experience.
Experience building events in Tessitura and/or Ticketmaster or other ticketing system.
Experience with Microsoft Power BI, macros, and merge coding.
Demonstrated, excellent troubleshooting skills; must be able to communicate effectively with all staff members and understand their business requirements.
Demonstrated ability to work well under pressure, meet multiple and often competing deadlines is essential.
Demonstrated ability to coordinate multiple projects simultaneously, while maintaining attention to detail and precision.
Demonstrated ability to learn new tools and technologies quickly and comprehensively.
Demonstrated ability to take initiative and work independently.
Demonstrated interpersonal and communication skills.
Ability to understand diverse perspectives and acknowledge the significance of differences and complexities in background, cultures, values and viewpoints as the foundation for an inclusive environment.
T-SQL and SSRS programming knowledge and experience.
Foundational understanding of basic accounting and GAAP, data visualization, and fundraising and marketing best practices (or a combination thereof).
Essential Functions and Physical Demands:
The person in this position occasionally works weekends and evenings to accommodate necessary data entry and participate in other Development activities.
The person in this position occasionally remains in a stationary position for periods of time.
The person in this position occasionally moves throughout the building to access files.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. Applications will be reviewed as received throughout the posting period and continue until the position is filled.
Michigan Opera Theatre is committed to recruiting and retaining a diverse workforce and encourages all employees to fully incorporate their diverse backgrounds, skills, and life experiences into their work and towards the fulfillment of the MOT mission.
Founded in 1971, Michigan Opera Theatre (MOT) is the premier multi-disciplined producer and presenter for opera, musical theatre, and dance in the Great Lakes Region. Based in the city of Detroit, the organization engages artists of national and international stature for stellar main stage and outreach performances, and provides compelling cultural enrichment programs for the diverse audiences and communities that it serves, making it one of Detroit’s pillars of arts and culture. MOT is among a select few opera companies nationwide to own its theatre, the historic 2,700-seat Detroit Opera House, which is located in the heart of downtown Detroit. MOT garnered great critical and popular acclaim during the pandemic for its socially-distanced, drive-thru production of 'Twilight : Gods,' an adaptation of Wagner’s 'Götterdämmerung.' Brainchild of new Artistic Director Yuval Sharon, 'Twilight : Gods' was performed across multiple levels in MOT’s own parking structure, and provided performance opportunities for local cast and orchestra members, in addition to international opera stars.