The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.
Summary: The purpose of this position is to coordinate and facilitate the high-quality operation of the Committee on Trauma’s Education Pillar and its associated subcommittees and workgroups as they revise and publish products and programs. The Program Coordinator will: maintain program and project schedules and documentation; standardize and document processes; and ensure effective knowledge management. They will oversee project-related business operations, compliance, tracking and reporting; provide excellent, professional customer service to Committee on Trauma membership, learners, faculty, subject matter experts, and work groups; and build relationships with other ACS departments and faculty to ensure maximum collaboration, effectiveness, and efficiency.
This exempt position will report to the Senior Manager, Trauma Education Programs in the Division of Research and Optimal Patient Care.
Customer Service & Committee/Workgroup Support: Coordinate all aspect of Education Pillar work and its associated Committee and Work Group activities, including: maintaining membership and contact information up-to-date; managing calendars; scheduling meetings; taking, sharing and organizing minutes and notes; overseeing completion of work items; preparing agendas and reports; and supporting Knowledge Management activities on the team. Provide excellent, professional customer service and support to Committee on Trauma membership, learners, faculty, subject matter experts, and work groups. Answer calls and emails in response to inquiries about Trauma Education projects and programs in a timely manner. Serve as a customer and committee/work group resource for Trauma Education Projects, Products, and Programs.
Project Coordination – Education Revision and Publication Projects: Provide administrative and project/product support for the revision and publication process of digital and print Trauma Education Products and Courses, including Advanced Trauma Life Support (ATLS). Assist the Senior Manager, Trauma Education Programs, with project management by: working with other departments, faculty, subject matter experts, and outside vendors; developing and managing detailed work plans and status reports to ensure educational projects are completed on time, delivered to high professional standards, and within budgeted/allocated resources; working with Integrated Communications to solidify marketing plans, secure ISBNs, and add new product codes to inventory management systems; ensuring a smooth process from revision through product launch.
Education Operations & Program Support: Provide administrative support and coordination to Senior Manager, Trauma Education Programs in all business activities related to Education Committee(s) Operations and Trauma Education Programs, including: oversight of the trademark and logo registration process for Trauma Education products and programs; tracking and organization of project-based contracts/invoices with third-party vendors; and research, editing, and tracking of requests for proposals (RFPs). Standardize and document committee operations procedures and conduct quarterly reviews and updates of areas of ownership in the Trauma Education Operations Manual.
Quality, Compliance, & Reporting: Support Managers in Trauma Education Programs in development of policies and staff training for ACCME compliance. Coordinate and maintain documentation processes and ensure compliance for all CME/CE approved activities in Trauma Education, including pre-activity documentation, applications for credit, post activity submissions, and data and reporting requirements. Collect, organize, and track project-based deliverables including permission agreements, faculty disclosure information, activity specific ACCME documentation, project progress, quality control steps, and launch protocols. Serve as a team and committee resource in Intellectual property, copyright management, and HIPAA compliance for Trauma Education projects, products, and programs as well. Assist in the preparation and editing of all related reports and documents.
Other expectations: Contribute enthusiastically to an environment of continual performance improvement, team collaboration and service to improve care of the injured patient, executed in accordance with ACS Values. Seek and promote areas of integration and alignment within Trauma Programs and across ACS activities. Pursue and welcome opportunities for evolution of responsibilities and growth in position. Create and maintain written organized processes and procedures in support of all projects and activities handled in this program area.
Other duties as assigned.
Required Education and/or Experience:
Bachelor’s degree from an accredited college or university is required.
Minimum of 2 years of professional experience including project coordination is preferred.
Experience with CRM tools is a plus.
Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization.
Capable of providing excellent customer service.
Attention to detail and organizational skills.
Must be able to multi-task.
Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint).
Display high level of energy and thrive in a fast-paced environment.
Self-motivated and able to work independently and as a member of a team.
Ability to plan and prioritize workload and meet deadlines.
Ability to establish strong working relationships with all division teams and management.
Experience in Associations, professional services, healthcare, and/or education desired.
Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Performs work in a normal office environment with long hours in front of the computer.
Other Necessary Requirements: Minimal evening or weekend duties may be required. Minimal travel for activities such as out of town meetings is required.
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to firstname.lastname@example.org or call (312) 202-5000 and let us know the nature of your request and your contact information.
The American College of Surgeons is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.