The Director of Operational Improvement will use a variety of consulting, facilitation, team building, project management, and training & development strategies to help service teams achieve positive outcomes through continuous improvement efforts. Process improvement, and equipping teams to engage in continuous improvement, in the delivery of core administrative services will be a priority. Qualified candidates will have a blend of Lean/Six Sigma/continuous improvement experience, training expertise, project management and consulting/facilitation skills.
Process Improvement: Using Six Sigma/LEAN methodologies, lead discovery of opportunities and develop recommendations for process improvement, including process maps and process designs, in the delivery of administrative services. Conduct analysis of business processes across the organization, identify gaps in the business process, determine its impact to the organization, and recommend action plans and timeline to address these issues. Oversee data analysis and gather processes/programs to establish costs and benefits of process effectiveness and efficiency. Partner with leadership to prioritize process improvement efforts and lead implementation of recommendations. Collaborate with leadership to identify and resolve barriers to process improvement.
Service Team Training: Provide consultation, coaching, and subject matter expertise to help teams develop their skills in applying process improvement methods. Assess teams and identify their needs to help plan future programming. Plan, develop content for, and help lead a community of practice with a mission to inspire, motivate, engage, and support process improvement practitioners across campus.
Stakeholder engagement: Work with steering committee, service owners, service teams, and clients to develop service-level informed metrics and dashboards that define and monitor progress in efficiency and/or quality. Ensure changes to processes are smoothly enacted and transparent to all stakeholders.
Bachelor's degree in Engineering or Engineering Technology, Business Administration, Organizational Development, Industrial Engineering, or other related field, or an equivalent combination of education and extensive relevant experience.
At least 5 years of experience leading process improvement
LEAN Six Sigma Black Belt, or related certifications
At least 6 years of related work experience
Master's degree in Engineering or Engineering Technology, Business Administration, Organizational Development, Industrial Engineering, or other related field.
10+ years experience leading process improvement
higher education/nonprofit/government process improvement leaders
Planning Unit: Strategy and Innovation Office
Department: Strategic Innovation Office
Applicants may contact this person if they have questions about this position: Laura Myers, firstname.lastname@example.org
Employment Type: full-time regular
Competitive salary with outstanding benefits including, among others, generous paid time off, comprehensive insurance, and educational benefits for employee and eligible dependents.
Salary range for this pay grade is between $95,101-$163,086, with a targeted hiring range between $118,000-$130,00. Additional consideration given based on significant experience and demonstrated expertise. Individual salary within a pay grade is dependent on knowledge, skills, and experience of the successful candidate.
Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit www.ohiouniversityjobs.com.Ohio University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit www.ohio.edu/equity.