The News Revenue Hub, a nonprofit that builds web-based products and provides consulting to news organizations in service of the public good, is looking for versatile Project Coordinators who can be the digital newsroom leaders of tomorrow.
Our Project Coordinators help support the key functions of a growing news consulting team. They assist with critical tasks including onboarding new newsroom clients into membership and audience development service offerings, establishing those newsrooms on our tech stack, and supporting project managers with deliverables. In playing a crucial infrastructure role for the team, the project coordinator will learn a wide variety of stratagems the Hub employs with newsrooms, including campaign strategy, SEO, analytics, loyalty, newsletters and product development, and more.The ideal candidate for this role is self-directed, savvy, and very comfortable managing their time and triaging tasks in a hybrid tech and service environment.
Work with project managers to execute audience deliverables:
Learn to assess newsrooms’ strategies and performance on SEO, CTAs, newsletters, traffic performance, and more. Build scorecards to show newsrooms their opportunities
Train editorial teams on SEO
Assist in building presentations for newsrooms
Work with Project Managers to execute additional membership deliverables:
Support clients during fundraising campaigns
Help newsrooms transform our campaign toolkits into captivating appeals that use their voice
Provide support configuring campaigns in MailChimp
Create Salesforce reports for fundraising campaign analysis
Work with special projects team to incubate and test new Hub products
Pitch in with our testing ground for improving existing services products
Help team develop an effective and efficient product methodology
Assist with reintroducing improved Hub products back into the client environment
Work closely with Project Managers to execute onboarding process:
Schedule and document meetings
Participate in discovery/gathering initial data sets
Set up the client in Hub task management systems such as Jira and Basecamp
Assist with tech stack set-up, including Mailchimp, Stripe, Salesforce and News Revenue Engine
Conduct and analyze audience surveys
Build and test Mailchimp fundraising automations
Oversee requests in Jira ticketing system
Work with leadership to ensure tickets are completed or triaged in a timely manner
Help produce and deliver monthly client performance reports
Guide clients through each phase of their work with the Hub, from onboarding and launch through campaigns, ensuring they understand the milestones and benchmarks on their road to success
Work with leadership to communicate service changes and new service opportunities
Help foster a culture of learning and sharing within the Hub; highlight and share client success stories in Slack
Expand and strengthen the Hub’s internal documentation, as well as our client-facing Knowledge Base
Own documentation for our membership and audience development repositories. Contribute to existing documentation; rewrite it when it’s unclear, adding details or making it more engaging when needed.
1 year of experience in audience development for a newsroom, product management, nonprofit fundraising, communications, or similar.
You are a positive and strong communicator (verbal and written) and understand how to keep team members informed
You have strong planning and organizational skills.
You have excellent interpersonal skills and don’t shy away from tough conversations when required to get the job done
You are entrepreneurial, good at managing your time and enjoy working in a fast-paced environment
Working knowledge of project management software, such as Jira and Basecamp, a plus
Experience with Google Analytics a plus
Benefits of working at the Hub include:
100% remote team with post-pandemic potential travel
Full health benefits (medical, dental, vision)
401k plan with 5% match
Home office stipend and cell phone reimbursement
Flexible work hours with a generous vacation policy
Annual performance reviews with merit-based increases and opportunities for advancement
Contribute to a mission-driven organization with a diverse and inclusive team of people who are passionate about helping news organizations build financial sustainability—because the public deserves access to quality journalism.