TERC is a nonprofit made up of teams of math and science education and research experts dedicated to innovation and creative problem solving. At the frontier of theory and practice, TERC’s work encompasses research, content and curriculum development, technology innovation, professional development, and program evaluation. TERC has a passion for social justice and strives to create level playing fields for all learners, reaching more than three million students every year.
Located in a historic factory building between Porter & Davis Squares, TERC has a great work environment with a casual dress code. We are a relatively small organization but we are tech heavy for our size.
Commitment to Diversity, Equity, Inclusion & Belonging (DEIB)
TERC envisions a work community of diverse, multicultural talent that transforms futures through math and science education research. As such we are committed to antiracist education and other critical frameworks to cultivate equitable STEM learning environments and transformative social justice in the diverse communities we serve. Read our Diversity, Equity, Inclusion, and Belonging Statement.
TERC actively seeks to diversify its staff; we deeply believe that the inclusion of diverse perspectives, ideas, and characteristics (race, ethnicity, national origin, gender identity, sexual orientation, socioeconomic status, religion, disability, protected veteran status, age, and more) contributes to the creativity and impact of our research, and the professional development and experiences of our employees. All hiring practices, personnel actions, and benefits are administered equally, without regard to the aforementioned characteristics. For more detail, please read our EEO Policy Statement.
About the Role:
The IT Operations Support role provides general support for the IT and Facilities departments.
TERC is an all Mac environment; familiarity with Apple hardware and software is helpful but not necessary. The successful candidate will have regular direct interaction with staff via a variety of remote methods as well as distanced in-person interaction. They will thrive in a team environment, but also be able to tackle small projects on their own.
This is a full-time non-exempt support position as part of a highly collaborative combined IT and Facilities department. TERC has a hybrid work environment; while some work (approximately 25%) may be conducted remotely, the successful candidate will primarily work onsite at our offices in Cambridge.
Interviews will be conducted remotely via Zoom.
Monitors IT/Facilities ticketing system and assigns tickets to others as appropriate.
Provides Tier 1 support to help requests, selecting from standard responses or providing links to existing documentation.
Troubleshoots supported equipment and services at a basic level, using provided documentation. These may include staff laptops, onsite workstations, multifunction printers and audiovisual equipment.
Assists with general office support tasks such as handling incoming/outgoing mail, refilling supplies, and maintaining clean and organized public spaces.
Assists with tracking inventory of equipment and supplies.
Submits tickets to Management Company regarding maintenance needs.
High school diploma or equivalent
A high attention to detail
Interest and willingness to learn new tools and technology
Strong analytical and problem-solving skills
Strong written and oral English communication skills
TERC is a not-for-profit R&D organization in Cambridge, MA is committed to improving STEM learning and teaching. Founded in 1965, TERC is internationally recognized for creating innovative curricula, fostering teacher professional development, pioneering creative uses of technology in education, supporting schools and school districts in the integration of technology into classroom practice and developing equitable opportunities for under-served learners. Publication of TERC's materials and dissemination of our R&D findings is a top priority. For more information visit TERC's web site at: www.terc.edu TERC has a passion for social justice and strives to create level playing fields for all learners, reaching more than three million students every year. TERC envisions a work community that brings together diverse, multicultural talent to transform futures through math and science education research.