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Senior Support Specialist
The Higher Learning Commission (HLC), a non-profit higher education association, seeks a highly motivated, multi-faceted IT professional to join our high-performing Information Technology team. The Senior Support Specialist is responsible for providing technical assistance to HLC staff, answering questions, and resolving computer problems in person, electronically, and over the phone, covering the use of computer hardware, software, printing functions, installation and updates, operating systems (primarily MacOS and some Windows), telecommunications tools, audio-visual systems, and email. This includes rollout and administration of applications, tracking licenses, and managing triage in


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