Consolidated, a cooperative in Central Ohio dedicated to improving the quality of life for our members and communities, is seeking a Broadband Support Associate. You’ll support broadband activities for maintaining all core network functions and supported systems and serve as the first point of contact for customers seeking technical assistance via phone or email. This includes providing software and network support and troubleshooting in a networked environment to carry out fiber electronics provisioning and network operations of fiber services. You'll also foster internal and external relationships to promote the image and competitive position of the cooperative through a respectful, constructive, and energetic style and an attitude of humble service to the cooperative's members, trustees, and employees. Join the Consolidated team in serving our members and communities!
Education and Experience Required:
High school diploma or equivalent and three years of relevant experience required or a technical degree with a telecommunications networking focus and one year of work experience. A mixture of undergraduate education and work experience or demonstrated proficiency is acceptable.
Advanced internet skills and knowledge regarding e-mail, web hosting, broadband, and wireless connectivity required along with advanced knowledge of a variety of broadband platforms including fiber-to-the-premise..
Capable of making full use of available tools, equipment, and technologies.
Effective communication, analytical, problem-solving, and leadership skills.
Accuracy, self-motivation, and emotional intelligence are required.
Aptitude to fulfill all the competencies for the position (Attention to Detail / Configuration Management / Communications Security Management / Computer Network Defense / Configuration Management / Information Systems - Network Security / Network Management / Problem Analysis & Planning / Service Delivery / Technical Competence, Credibility, Problem Solving, Awareness, & Management).
Consolidated is a Drug Free Workplace. Employment is contingent upon the completion and our evaluation of a drug screening test and a criminal background check in accordance with company policies and applicable laws and regulations. Consolidated is an Equal Opportunity Employer.
Consolidated Core Competencies
Safety-Focused * Business Acumen * Communication * Personal-Effectiveness * Problem-Solving * Service-Oriented
Careers with Consolidated Cooperative’s family of companies. Consolidated Cooperative is a nonprofit, member-owned and controlled organization serving the needs of nearly 18,000 members in eight counties of north central Ohio. Our mission is improving the quality of life of our members & communities by providing high value energy & telecommunication services in environmentally responsible way. Our vision is to shape the future in our communities & be a top tier performing leader that spurs the future growth & economic vitality of our region.
Consolidated Cooperative, Inc., is an energy and communications company that provides services that make life better for its members. Consolidated is trusted by its members and has built a reputation for delivering dependable services. Motivated by a shared desire to serve, Consolidated's employees constantly look out for their members' needs. In the future, Consolidated will remain a leader in bringing innovative services to its communities.
Today we offer electric, fiber internet, and gas services. As time goes on new services will be driven by and pursued based on our mission: to make life better for people in our communities. This is the reason Consolidated exists - always has been, always will be.