The Office Manager and Registrar will provide administrative support to OFRC staff, guest artists, contract service providers, and campers to further its mission and its long tradition offering memorable camp experiences in nature to families and youth from all backgrounds. This position will manage all registration and housing assignments for OFRC summer programs. Additionally, the Office Manager will oversee the financial processes and preparation of monthly and annual financial statements, and provide leadership to the OFRC seasonal office and store team.
In light of the retirement of one of our long-time staff members, several years of significant growth, and the desire to balance the workloads of our year-round team, Oakland River Feather Camp (ORFC) is restructuring our year-round staff team and converting a previous part-time position to full-time. We are seeking a dynamic, skilled, and experienced professional to join our year-round staff team as our Office Manager & Registrar. This position will oversee our registration, bookkeeping, and office operations.
Previously, we had one position that was responsible for registration, another that was responsible for our financial efforts, and multiple positions responsible for various components of managing the office. This position will put all three of these functions under one role, allowing for more integration and operational effectiveness. In the past few years, due to increased staff investment, we have experienced significant growth in both program enrollment and contributed revenue to the organization. While this has led to bigger budgets each year, it has also led to more transactions! Our very manual processes did not keep up or evolve fast enough and we experienced some growing pains.
We’ve already made some significant operational changes that have increased efficiency (for example, setting up Bill.com and integrating it with Quickbooks Online), and we believe this new structure will allow for continued efficiencies and centralized ownership over these important core functions.
You might be wondering if you’d be a good fit for Oakland Feather River Camp. There are a lot of additional details on the next pages about our organization’s operating model, programs, and values, as well as about the role itself, but right away you’ll know if you’re suited for this position if you are:
A clear communicator from both a writing and oral standpoint
An organized and detailed planner, but can roll with changing priorities and situations
Someone with excellent customer service and engagement skills and the ability to understand, adapt to, and build relationships with diverse people, teams, perspectives, and cultures in a friendly, collaborative consistent manner
A process-oriented individual who likes to create structure in complex systems
Someone who has an exceptional attention to detail
Productive and independent, but a team-player at heart
Someone who holds yourself and others to high standards and values continuous improvement, but doesn’t let it stop you from getting the job done
An individual that can juggle multiple projects simultaneously
Qualifications, Knowledge, Skills & Abilities:
A high school diploma or its equivalent, plus two years of experience in the following areas: Bookkeeping, Office administration, Program enrollment/registration processing, Experience in the summer camp industry and/or experience in a similar nonprofit setting a plus
Must be willing to work up at the camp property six days a week during the summer program months (mid-May through mid-August)
Well-developed communication skills, including writing, editing, proofreading, one-on-one speaking, and listening skills in English
Demonstrated customer service and engagement skills and the ability to understand, adapt to, and build relationships with diverse people, teams, perspectives, and cultures in a friendly, collaborative consistent manner
Strong technical and digital communications skills, including proficiency in Microsoft Office and Google Suite and a minimum 40wpm typing speed
Exceptional organization and project management skills, attention to detail, and experience successfully managing multiple simultaneous initiatives, collaborators and constituencies
Demonstrated ability to take ownership of projects and meet deadlines, as well as readjust priorities on a regular basis as needed
Self-starter and able to work independently and remotely towards individual and team goals
Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain relationships, volunteers, and program participants
Willingness to learn and adapt to both existing and new systems, technology (software), and processes
A strong work ethic, initiative to observe what needs doing, and the ability to work without direct supervision
Provide solution-based thinking in all areas and work to create and/or adjust systems to be more efficient Preferred
Experience with the following software/services: Quickbooks Online, Bill.com, Little Green Light, and Mailchimp
Experience with setting up a new registration software for a residential camp, school, or hospitality setting
Experience in process mapping and organizational systems related to office operations and registration materials
Experience in developing and documenting standard operating procedures with a focus on efficient delegation and collaboration