Visitor Center Assistant (part-time) - Lab of Ornithology
Location: Ithaca, New York
Internal Number: WDR-00027690
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Cornell requires that all faculty and staff members, regardless of their work location, disclose their vaccination status, and provide proof of vaccination if vaccinated, immediately upon hire.
Cornell University Lab of Ornithology is seeking a part-timeVisitor Center Assistant to join the Visitor Center Team.
Are you familiar with the regional area and have an interest in science and conservation? We may have a role for you.
Based in the Lab's Center for Engagement in Science and Nature, the Visitor Center Assistant plays a key role in furthering the mission of the Cornell Lab of Ornithology and serves a critical role to ensure customer satisfaction to people of all ages, abilities, and backgrounds so that they can learn more about birds, connect with biodiversity, and participate as citizen scientists.
The Cornell Lab of Ornithology is a globally renowned nonprofit institution that advances research, education, citizen science, and conservation to improve the understanding and protection of birds and biodiversity. The Cornell Lab is committed to fostering a healthy workplace that values diverse perspectives and backgrounds as well as supporting growth and advancement opportunities. The Lab welcomes staff who are still learning in their careers and who are motivated to take on new challenges.
What You Will Do
As the part-time Visitor Center Assistant, you will ensure that visitors have a positive experience, especially an engaging and pleasant interaction with staff and volunteers, and who will walk away with a greater understanding of the Lab and its programs.
Some of your responsibilities will be to:
Manage the daily operations and oversee and participate in the opening and closing of the Center during weekend hours.
Serve as an ambassador of the Lab and its programs to visitors; greet, orient, and direct visitors and groups, providing individualized guidance to ensure the best possible visit.
Work in partnership with program coordinator in the scheduling of students and volunteers to run scheduled weekend programs.
Provide tours and bird walks when necessary.
Cultivate an environment of engagement and provide suggestions regarding how best to market various components of the Visitor Center.
Accept potential specimens for study skins and collect information and follow appropriate collection guidelines.
Provide support for emergencies as they occur on the trails and in the Visitor Center. Place calls to CU police, EMT, Environmental Health and Safety when needed.
This position is 20 hours per week with an anticipated schedule of
Friday, 9:30am to 5pm, and Saturday through Sunday, 9:30 to 4:30pm, with the possibility of additional hours needed during the week.
What We Need
We are looking for an individual who enjoys working with the public of all ages, abilities, and backgrounds. Someone who has good customer service and communication skills. They are flexible, show initiative, manage priorities, and can maintain positivity with visitors, and when unplanned situations arise. Additionally, we need someone who has:
Associate's degree and up to 1 -year work experience or equivalent combination.
Prior experience in customer service, in a museum or similar setting.
Have knowledge of, or willingness to learn about, the Lab's history, programs, research, and resources available to visitors.
Basic clerical skills including filing, multi-line phone operation, office equipment, working knowledge of MS Word/Excel, Zoom, Google Suite, Qualtrics, and other online platforms.
Ability to work independently and learn new technologies.
Must exercise good judgment and follow directions given in emergency situations either in the building or on the trails.
If you possess these experiences and skills, this may be the role for you!
There are a few other qualifications that we would view as incredibly helpful in this role, including:
Experience in environmental education and outreach, a museum, or a similar setting.
Knowledgeable about the local area and Finger Lakes region.
Experience in providing scientific content to the general public.
Familiarity in bird identification and biology.
Knowledge of North American birds.
What We Offer
We hope you appreciate great benefits! Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
Our benefits program includes comprehensive health care options, wellness programs, employee discounts
Generous retirement contributions.
Our paid leave time include three weeks of vacation and 13 holidays: including an end-of-year, paid time off winter break from December 25th through January 1st.
Cornell's impressive educational benefits include tuition-free Part-time Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.
You must submit both a Resume and Cover letter. Visa Sponsorship is not available for this position.
When applying through our system, please attach your application materials (resume and cover letter). You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. If you are an internal employee, please log in to Workday.
Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations.
University Job Title:
Program/Extension Aide III
Pay Rate Type:
Number of Openings:
Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience.
Education level to the extent education is relevant to the position.
Unique applicable skills.
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at email@example.com.
For general questions about the position or the application process, please contact the Recruiter listed in the job posting.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.