The American Anthropological Association (AAA) invites applications for a Manager of Membership Development. In this role, you will manage all activities relating to recruiting and retaining members to include; membership recruitment, retention, membership benefit programs, and customer service. This position also manages the Career Center and the Department Services Program.
Specific duties include management, budget, oversight and evaluation of member services and development and implementation of membership and career center marketing and recruitment programs. This position also collaborates internally and externally to develop data-driven strategies to broaden and deepen member engagement in Association programs and to develop outreach strategies for effectively communicating the member value proposition. Additional duties:
Develops and prepares metrics and regular assessments and reports of member service initiatives. Produces monthly/quarterly/annual membership and campaign assessment reports.
Manages the Career Center online jobs posting program and onsite career development activities at the annual meeting.
Develops updates and manages membership business processes, policies and procedures.
Supervises the membership coordinator and support contractors to ensure data integrity, timely reporting, and responsive customer service.
We offer flexible work programs, great benefits, and a collegial work culture. While currently 100% telework we plan to return to a partial in-office schedule in the fall.
About us: The American Anthropological Association is the world’s largest scholarly and professional organization of anthropologists. Founded in 1902, the Association is dedicated to advancing human understanding and applying this understanding to the world’s most pressing problems. While 80 percent of our members are employed in higher education or are students of anthropology, about 20 percent of our member’s work in the public, private, and non-governmental sectors. The Association is organized into 39 sections, each reflecting specialized domains of knowledge. We publish 23 journals, offer career planning and professional development services, support college and university departments, award numerous prizes and fellowships, and conduct a member wide annual meeting in the fall.
Requires excellent “people” skills. Must understand and have experience implementing strategies and techniques geared to cultivate membership loyalty. Must be able to provide direction. Must have excellent communications (writing and oral) skills. Must be able to manage multiple projects concurrently
Education: B.A. in Marketing, Communications or related field.
Experience: Requires minimum of 5 years’ experience in membership marketing in a nonprofit setting, preferably with an association; demonstrated competency in the development and implementation of membership marketing plans, including strategies, quantitative and qualitative research, promotion, use of multiple channels to engage targeted audiences, and program evaluation; demonstrated experience in using new technologies for marketing and target audience engagement; B.A. in Marketing, Communications or related field required, MBA in non-profit management or marketing a plus