The Membership Manager oversees and staffs all functions related to the membership selection process, general membership issues, and the Membership Committee (including its associated taskforces and workgroups). The Membership Manager is responsible for membership issues such as monitoring of overall membership satisfaction and oversight of membership recruitment efforts, as well as developing, communicating and ensuring the efficient and consistent entry of profile/demographic membership data in the association database, in order to best serve the needs of the organization and staff. The Manager assures the timely updating and consistency of internal and external membership procedures and policy, and oversees responses to membership inquiries, service, and related activities. This individual also works closely with AOA staff responsible for maintenance, technology updates and reporting of the AOA database, and assures that membership profiles, analysis, data and reporting are consistently entered and tracked.
Primary duties and responsibilities include, but are not limited to:
Serve as Membership Customer Service Lead
Proactively identify and communicate to Executive Management issues of concern and ideas for increased membership satisfaction and engagement
Manage/Provide Staff Leadership to Membership Committee and Related Groups
Lead/administer membership support activities including:
Membership nominations (process, recruitment, follow up communication)
Application / dues / initiation fee processing
New member information assembly/release, and website membership directory
Member satisfaction tracking and reporting, generally, including management of the general/membership email inboxes
Coordinate/report on three-year meeting policy; correspond with delinquent members.
Maintain and track member status change records and requests – Emeritus, Senior, Resignations, In Memoriam and prepare information for Membership Committee and Executive Committee approval
Maintain deceased member list and provide information for annual Historian report
Serve as staff lead for Membership Awards activities, including nominations, Task Force management and selection/promotion process
Coordinate new member onboarding plan:
Send out monthly tasks per onboarding plan
Generate first dues w/ initiation fee invoice
Collect and log new member information and photos
Develop and document procedures/create SOPs for above
Advance strategic membership objectives of Association
Develop and recommend creative, effective and efficient initiatives to meet objectives, strategic priorities, and advance the AOA
Provide staff leadership on Membership Committee/Board interactions and assure seamless integration/welcome of new members into the organization
Evaluate/recommend to Executive Management membership retention strategies
Provide reporting and analysis of member database
Initiate, conduct (in collaboration with technology staff) and oversee preparation of research reports analyzing trends in membership/target group activity and potential markets
Provide proactive member research / reporting to AOA leadership and managers to support planning and strategic initiatives
Past experience working with Board of Directors and Committee chairs required.
Excellent written and verbal communication skills required.
Staff development and management skills required.
Extensive experience in Microsoft Office tools (Word, Access, Excel) and association membership database management required.
Strong organization abilities to organize, prioritize, and coordinate a high volume of details and a variety of projects.
Employees of the AOA enjoy generous benefits, including
Medical, dental, life insurance, and long-term disability plans for full-time employees.
Employer-sponsored retirement plans:
Employer contribution of 10% of salary to each Employee’s retirement plan after six months of continuous employment.
Employee option/ability to make additional before-tax retirement contributions up to Federal limits.
Generous PTO policy.
Two days per week remote work option.
Summer hours and flexible work hours.
AOA employees have annual opportunities to expand their skill sets in the not-for-profit association management arena and participate in continuing education with opportunities for promotion and advancement.
The American Orthopaedic Association is the oldest and most distinguished orthopaedic association in the world. Founded in 1887, the AOA has had significant involvement in the founding of multiple, major orthopaedic organizations including the American Board of Orthopaedic Surgery, the Journal of Bone and Joint Surgery, the American Academy of Orthopaedic Surgeons, Orthopaedic Research and Education Foundation, and OMeGA Medical Grants Association. The American Orthopaedic Association is the national leadership organization for orthopaedic surgeons in the United States and is based in Rosemont, IL. The mission of this not- for-profit organization centers around the identification and exploration of critical issues impacting musculoskeletal patient care and the profession, the advancement of orthopaedic graduate medical education, and the development of leadership skills from orthopaedic residency through the senior orthopaedic surgeon leader.