The Education Coordinator will provide administrative and clerical support for various education initiatives including but not limited to Lab/Skills courses, Specialty Day, Annual Meeting, and eLearning. The Coordinator will also be responsible for answering telephone inquires as part of the phone tree and education-related inquiries via the general inbox.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists with maintaining documentation as part of ACCME compliance.
Provides support to the Vice-President for materials preparation for Education related committees, data gathering via iMIS, etc. and miscellaneous assistance for reports and other projects.
Assists the Vice-President and course/eLearning staff to gather and proof information for education related promotions in preparation for submission to Marketing and IT.
Assists with proofing educational activity materials such as agenda’s and PowerPoint slides.
Drafts project timelines and procedural documents to assist project managers and utilizes Outlook to help adhere to milestones.
Supports AANA Skills/Lab courses through data entry, reports, faculty correspondence, reminders and record keeping and occasional on-site assistance.
Supports eLearning offerings through faculty correspondence, disclosure of interest, presentation gathering, and other follow-up, filing/organizing submitted materials and data entry.
Manages the content development of the monthly Wednesday Webinar series including confirming faculty, providing content information to marketing and IT, and assisting faculty with adherence to deadlines.
Assists with meeting badges, hotel confirmations/alterations and other miscellaneous administrative tasks for Skills/Lab and other courses.
Oversees orders for supplies, faculty gifts, faculty dinner and other items for Skills/Lab or other courses.
Fields phone and education in-box inquires to provide customer service, CME claim and registration assistance and issue resolution.
Provides on-site support during the AANA Annual Meeting and/or Specialty Day; coordinates registration set-up and tear-down for Skills/Lab courses
Oversees the overall calendar for AANA and conflicting virtual and face-to-face meetings
Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Exceptional customer service skills
Organizational and prioritization skills
Solid verbal and written communications skills
Teamwork orientation and collaboration skills.
Familiarity with ACCME accreditation standards a plus
Ability to interact effectively and to work congenially in a small office environment.
EXPERIENCE AND EDUCATION
Associate degree in business, education or related field, Bachelor’s degree a plus
Minimum 3-5 years in an administrative support capacity.
Experience with Microsoft Office and association management systems (e.g. Microsoft CRM/iMIS).
Nature of work requires ability to operate standard office equipment. Requires ability to communicate and exchange information, collect, compile, and prepare work documents, set-up and maintain work files.
Work is performed in a professional office environment, in the Orthopaedic Learning Center and remote sites. Position requires some availability for extended hours and occasional non-traditional hours (weekends) to perform job duties.
The Arthroscopy Association of North America (AANA) is an international professional organization of more than 5,000 orthopaedic surgeons and other medical professionals who are committed to advancing the field of minimally-invasive orthopaedic surgery to improve patient outcomes. We endeavor to be up-to-the-minute, free of commercial bias, and to curate the most relevant information for our members and customers.