As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
KUOW Puget Sound Public Radio is Seattle’s NPR news station. We are an independent, nonprofit news organization producing award-winning journalism, podcasts, and events in service to the 3.9 million people in our coverage area. As a self-sustaining service of the University of Washington, our mission is to create and serve a more informed public.
COMMITMENT TO DIVERSITY AND RACIAL EQUITY
KUOW and the University of Washington are equal opportunity employers. KUOW is dedicated to building a culturally diverse staff and creating a working environment that promotes racial equity and inclusiveness. We believe attracting and retaining diverse staff is crucial to serving our community and fulfilling our mission. Women, Black, Indigenous and people of color (BIPOC), LGBTQ+ individuals, people with disabilities and veterans are highly encouraged to apply.
KUOW has an exciting opportunity for Salesforce Administrator.
The Salesforce Administrator is the process owner for KUOW's customer relationship management (CRM) system. The administrator will use CRM technologies to solve a wide variety of business problems across KUOW, including complex report development, end-user training and system governance. As a subject matter expert and technical specialist, this position both develops and executes technical solutions. The CRM System Administrator is part of a team responsible for developing data architecture; coding and configuring the CRM to provide needed functionality; and implementing data integrations, software updates, and plug-ins/add-ons. Additional responsibilities include monitoring and testing system operation; troubleshooting technical issues; managing users, roles, access and security; updating and documenting configuration and processes; developing compliance strategies; training users; and data hygiene.
DUTIES & RESPONSIBILITIES
Lead development of data architecture: standardizing how KUOW collects, stores, transforms, and distributes Salesforce data
Automate processes using Salesforce tools such as process builder, approval processes, validation rules, and Nonprofit Success Pack features such as engagement plans and levels
Manage the coding and lead the technical configuration of the system. Including creating custom apps, triggers, validation, automations, workflows, and work processes. Works with developers to configure Apex code. Responsible for designing backup protocols, archiving, system updates, and security.
Develop existing data integrations. Manage existing one-way and two-way integrations with external systems such as: Stripe (payment gateway), MobileCause (mobile and peer-to-peer fundraising), Marketron (broadcast traffic software), Marketing Cloud (email software), Eventbrite (event software), Facebook (ads to generate newsletter subscriptions), Gravyty (donor AI for major gifing), GetFeedback (survey software).
Oversee the implementation of data structures, validations, and processes to ensure that data quality and integrity are achieved. The admin will support the following business units: RadioActive Youth Media, Community Engagement, Business Support, Membership, Major Gifts, Planned Giving, Volunteers, Events, Board of Directors, and Listener Feedback. Each business unit has unique and complex business needs. The Salesforce admin will be responsible for structuring the data to ensure it meets the needs of each business unit and will work within the larger data architecture.
Lead selection of and integrate ancillary software such as plug-ins, add-ons, and extensions.
Lead the overall deployment of the CRM to provide for the data needs of all KUOW Departments.
Direct creation and use of testing environments.
Oversee standards for how departments structure their data, lead the implementation of business processes in the CRM.
Manage complex data integrations with other systems including other KUOW information systems, external vendor systems, and national cooperative projects (e.g. NPR Collaboration). Lead the development of business requirements, specifications, integration flows, data migration strategy & design and testing. Act as a liaison between business unit(s) and integration team to ensure designed integrations and data migration are being implemented.
Oversee web application integration with CRM systems.
Oversee exporting data for analysis and other purposes.
Develop training standards, designing training curriculum, and leading training of KUOW staff on how to use the CRM tools. Create training videos, in-system documentation, and update our wiki on all custom KUOW code, automation, workflows, work processes and automation.
Research software options, best practices, legal issues, and industry trends. Plan ahead for upgrades, seasonal releases and long-term projects.
Provide back up within KUOW research team as needed.
Position reports to the Director, Research and IT.
Minimum 2-3 years’ experience in CRM Administration in Salesforce
Salesforce Administrator Certification
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience working with developers on CRM integration tools.
Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
Creative and analytical thinker with strong problem-solving skills
Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization
Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
Ability to assess the impact of new requirements on Salesforce and other integrated systems
Strong Salesforce interest and ability to quickly master new technology
Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred
Strong understanding of Salesforce best practices and functionality
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.