The Capitol Center for the Arts is seeking a Director of Operations to join its leadership team.
About Capitol Center for the Arts
Capitol Center for the Arts is a 501(c)(3) nonprofit performing arts center with multiple venues located in Concord, NH. The Chubb Theatre, renovated and reopened in 1995 is a 1,304 seat proscenium theater is the flagship venue of the CCA. In addition to the theatre, the facility has a large multi-function space (Governor’s Hall), and the attached Kimball House mansion which houses the administrative offices of the CCA and is also used as additional event space. In 2018 the CCA acquired the old Concord Theatre building which had been vacant since 1994. The building was transformed into a second venue for the CCA and opened in June of 2019. Flexible seating allows for standing GA concerts with a capacity of 424 or fully seated capacity of 296.
For more information about the CCA, please visit ccanh.com
Organization Summary: Capitol Center for the Arts is a nonprofit corporation which owns and operates the historic 1,304 seat Chubb Theatre and the Bank of NH Stage, a flexible, standing/seated venue with a capacity of 424. Both venues are in downtown Concord, the capital city of New Hampshire. Concord, NH is located just 90 minutes from Boston.
Type: This is a full-time position classified as exempt, and is a hands-on position requiring nights and weekends.
Position Summary: Reporting to the Executive Director of the Capitol Center for the Arts (CCA), the Director of Operations is responsible for planning and directing the day-to-day facility and front-of-house operations at CCA and Bank of New Hampshire Stage (BNHS). Oversees the planning and execution of scheduled events, including pre-event preparation, front of house supervision, patron services, artist relations, and coordinating with other venue staff to ensure the smooth operation of events and shows. This includes organizing and coordinating security, ushers, bar/concession operations, and providing customer service to patrons in attendance. This new position will have the opportunity to build an operations team as CCA begins the recovery process from the financial impact of the pandemic.
Roles & Responsibilities
Responsible for overseeing the front-of-house operations including the supervision of full and part-time staff, house management, volunteer training, and third-party vendor management including information technology, concessions, merchandise sales, parking, custodial, police and security. Collaborates with internal and external constituents for scheduled performances and daily operations.
Manages facility rentals at CCA venues by coordinating with prospective internal and external clients to engage initial consultations and tours, deliver rental quotes, administer contracts, organize staffing and vendor needs, manage and execute performances/events, and complete financial settlements.
Work closely with the Director of Production/Facilities to advance rental client’s and artist’s needs for events – responsible for managing and fulfilling non-technical needs such as catering/hospitality, transportation, merchandising, meet and greets, and artist settlement
Order, receive, and reconcile all concessions inventory and theatre merchandise with an emphasis on increasing theatre’s ancillary revenue per show. Sends regular sales reports to Executive Director and Director of Finance
Use best efforts to minimize show costs and drive show revenue while delivering a first-class experience for artists and patrons
Set and uphold safety and security policies and procedures to protect patrons, artists, and staff throughout all phases of event production and execution
Excellent written and verbal communication and people skills
An associate’s degree or higher, and at least three years of management and supervisory experience in either theater/performing arts, restaurant, or hospitality field, or other related management experience
Experience providing direction and supervision to staff, with direct report responsibility
Enthusiasm for creating exquisite guest and client experiences
Exceptional real time problem solving skills; keeping calm under pressure
Must be able to work extended shifts (12 hours), lift 50+ pounds, and be on feet for long periods of time
Salary/Benefits: The full-time annual salary range is $55,00 to $65,000 commensurate with experience and includes a competitive benefits and vacation package. Anticipated start date is August 1.
Application Information and Timeline: To apply, please email a cover letter, resume, and references in a single Word or PDF attachment that explains your qualifications for the position to firstname.lastname@example.org. Please include in subject line: Director of Operations.
Please submit materials by June 30. No phone calls or visits. Not all applicants will be contacted. We will continue to interview and review materials until the position has been filled.
A background check will be required upon offer of position.
The Capitol Center for the Arts is committed to equity, diversity and inclusion throughout our organization and all aspects of our work, recognizing this commitment as essential to realizing our mission. Our commitment to EDI fosters a culture where team members can truly belong, contribute, and grow. We believe in each individual’s value and encourage applications from people of any age, gender identity, sexual orientation, race, ethnicity, religion, disability, veteran status, and any other characteristic or identity.
About Capitol Center for the Arts
Capitol Center for the Arts is a 501(c)(3) nonprofit performing arts center with multiple venues located in Concord, NH. The Chubb Theatre, renovated and reopened in 1995 is a 1,304 seat proscenium theater and is the flagship venue of the CCA. In addition to the theatre, the facility has a large multi-function space (Governor’s Hall), and the attached Kimball House mansion which houses the administrative offices of the CCA and is also used as additional event space. In 2018 the CCA acquired the old Concord Theatre building which had been vacant since 1994. The building was transformed into a second venue for the CCA and opened in June of 2019. Flexible seating allows for standing GA concerts with a capacity of 424 or fully seated capacity of 296.