This position will use the phone and an online customer support system as well as a customer relationship management database to provide answers to technical questions as well as questions about the organization, collect, upload and analyze data; and provide a high level of customer service to OpenStax users and potential users.
You will join a team who is driving change at a pivotal phase of our evolution, as we deliver high quality educational content, ranging from textbooks to simulations and videos to exercises to full courses, and give educators and learners the support they need in core college and high school disciplines.
We celebrate diversity of all kinds and we are committed to nurturing an inclusive environment. We seek to hire, develop, and retain talented people from all backgrounds. We are part of a private university, but our team comes from a variety of backgrounds and includes people who attended universities and community colleges, as well as people who did not graduate from college.
Position Status: Full-Time
Rice University is an Equal Opportunity Employer with commitment to diversity at all levels, and considers for employment qualified applicants without regard to race, color, religion, age, sexual orientation, gender identity, national or ethnic origin, genetic information, disability or protected veteran status.
Internal Number: 26260
About Rice University
As a leading research university with a distinctive commitment to undergraduate education, Rice University aspires to pathbreaking research, unsurpassed teaching and contributions to the betterment of our world. It seeks to fulfill this mission by cultivating a diverse community of learning and discovery that produces leaders across the spectrum of human endeavor.