Business Data Analyst

The American Epilepsy Society is a membership association and research funder with a vision to eradicate epilepsy and its consequences. We serve the medical and research communities, and our membership includes physicians, nurses, scientists, and other health care professionals throughout the world.  With a small, Chicago-based staff and several remote employees, we move nimbly and work collaboratively. We value excellence and inclusivity, all in service of improving the lives of people with epilepsy.

POSITION OVERVIEW 

The Business Data Analyst is responsible for ensuring the integrity and utility of the society’s association management software (AMS) and the data housed therein. S/he works with staff and vendors to ensure the database effectiveness and integrity and provides data analysis and reporting to staff and member leadership to support informed decision-making.

POSITION RESPONSIBILITIES

 Data Management (75%)

 Serve as the society’s subject matter expert for the Association Management System. Creates training manual and how-to reference material for staff use. Provides training on functions relevant to their department’s needs. Cross-trains selected staff to ensure redundant coverage of business-critical functions

• Responsible for data management, maintenance and data integrity
• Develop and document standard operating procedures for data entry and management
• Oversee accuracy of data entered or imported into the system and training appropriate staff on database protocols.
• Proactively maintain and troubleshoot AMS/database and other applications and integrations. 
• Form and maintain deep understanding of AES existing data as well as future data requirements to support business decisions.
• Develop and maintain an understanding of the existing data and future data needs as it relates to business requirements.  Create queries and reports as required or requested, working with staff to ensure mutual understanding of the purpose of the report, and accurate and complete definition of data and format
• Provide reports and lists to stakeholders as on schedule or as needed. 
• Responsible for communication and relationship management with AMS vendor and integrated product vendors to assure proper functionality. Report and work to resolve issues and identify improvements. 
• Participate in and support project management efforts involving staff, AMS vendor, consultants, and/or other vendors for AMS implementations, customizations, enhancements and upgrades.
• With the Director, Marketing Manager and AMS Vendor, maintain the member facing web portal.
• Interface and collaborate with the Finance Manager to facilitate effective information interchange between AMS database and accounting system/firm

Technology Support (20%) 

• Triage support requests and track in ticket system;  escalate to managed services provider and follow up with end-user to verify satisfactory outcome.   

• Assist in system upgrades and supports staff training needs in AMS and other Microsoft software products (e.g Outlook, Word, Excel).
• Install and configures computer hardware, software, systems, networks, phones/VoIP, printers and scanners as needed
• Create and maintain documentation and SOPs for business processes.

 Other (5%) 

• Provide on-site support as needed at the American Epilepsy Society Annual Meeting.
• Assists with special projects as requested.
• Other duties as assigned.