Responsible for the research, development, and execution of membership programs to grow and engage the Society’s membership. Programs will serve to enhance membership value for important member segments. This position will also serve as the community manager for the online AWS Member Network as well as the liaison with member affinity partners. The Membership Program Manager will also work with the Marketing Department to coordinate the execution of membership promotions.
Duties and Responsibilities
Research, recommend, and execute new individual membership programs, benefits, and recognition, with a specific focus on programs and services for special interest groups (i.e., welders, early career individuals, international populations, etc.).
Manage relationships with member services-related affinity partners and track financial performance of each program.
Serve as community manager for the AWS Member Network. Build and grow communities within the Network, encourage active engagement, and act as the liaison between the Society and its audiences. Assist with technical issues and escalating to other departments or vendors as necessary.
Serve as department liaison with the Marketing Department. Develop and execute the annual member-get-a-member campaign, National Welding Month promotions, and other member recruitment programs.
Organize regular sales for AWS branded merchandise and manage relationship with Staples including collaborating with Section and Student Chapter staff to coordinate the annual Section Chair and Student Chapter Advisor gift program.
Responsible for Silver, Life, and Gold membership milestone recognition program.
Organize the annual AWS Rhenda M. Kenny Section Appreciation and Member Milestone Luncheon.
Host and support membership webinars.
Preferred Qualifications include:
Proficient in Microsoft, Outlook, PowerPoint, and Excel
Experience with Adobe Professional
Working knowledge of CRM software, preferably Microsoft Dynamics
Experience managing online community or discussion forum
Clear and professional communicator both verbally and written
Demonstrated customer service orientation
Ability to work independently but integrate seamlessly in a group environment
Capable of managing multiple demands with a high level of organization and strong attention to detail
Demonstrated problem-solving skills
Ability to build rapport and credibility with multiple internal and external stakeholders
Must be able to do limited travel, 10%.
Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
The ability to frequently sit and reach with hands and arms.
The ability to occasionally lift and/or move up to 20 pounds.
About American Welding Society
The American Welding Society (AWS) was founded in 1919 as a multifaceted, nonprofit organization with a mission to advance the science, technology and application of welding and allied joining and cutting processes worldwide, including brazing, soldering, and thermal spraying. Headquartered in Miami, Florida, and led by a volunteer organization of officers and directors, AWS serves more than 70,000 members worldwide and is composed of 22 Districts with 250 Sections and student chapters. The Society is dedicated to supporting industry professionals, including: welders, business leaders, sales and service teams, manufacturers, vendors, associations, educational institutions, committee volunteers, and students. We connect welding communities around the world into a collaborative force, built on a foundation of higher standards, advanced learning, and rewarding growth. For more information, visit the society’s website at http://www.aws.org.