The Paul H. O'Neill School of Public and Environmental Affairs at Indiana University is a professional school with 140 full-time faculty serving more than 4,000 students on two campuses in Bloomington and Indianapolis. Founded in 1972, the school was the first in the nation to combine public policy, management, and administration with environmental science. The O'Neill School provides international scope, influential research and focused opportunities for students to pair a comprehensive foundation of knowledge with hands-on experience in the field. Its more than 34,000 alumni work in the public, private and nonprofit sectors around the world.
The O'Neill School of Public and Environmental Affairs seeks an Associate Director of Graduate Student Services. The Associate Director will serve as the leader of advising and current student services for all O'Neill master's degree and certificate students. This includes, but is not limited to, developing, implementing, and executing student retention services, academic planning and advising strategies, and onboarding and orientation programming. The Associate Director must be proactive in offering leadership regarding new initiatives and is instrumental in making decisions on academic policies/procedures and addressing obstacles that stand in the way of continued student success. The Associate Director will also lead co-curricular programming designed to engage and support all O'Neill master's and certificate students. Will supervise a team that includes both full-time staff and hourly graduate assistants to support the mission of providing the high quality advising and student services to O'Neill graduate students. Will also serve as the lead for all international student services for graduate students in O'Neill, in collaboration with colleagues in O'Neill and IU's Office of International Services. The Associate Director serves as an integral part of the leadership team in the Master's Programs Office, has decision-making responsibilities as it pertains to services for new and current O'Neill graduate students, and will support the planning and delivery of new Master's Programs Office initiatives and degree programs.
Bachelor's degree in higher education student affairs, law, public health, public affairs, counseling, social work, or related field and two years of experience in student services, higher education student affairs, or related field.
Combinations of related education and experience may be considered.
Proficient communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Excellent organizational skills. Excellent collaboration and team building skills. Effectively coaches and delivers constructive feedback. Instills commitment to organizational goals. Ability to influence internal and/or external constituents. Demonstrates excellent judgment and decision making skills. Demonstrated ability to maintain confidential information. Effective conflict management skills. Demonstrated customer service skills. Possesses flexibility to work in a fast paced, dynamic environment. Commitment to working with people from diverse backgrounds and commitment to cultural competency. Ability to build strong partnerships with students and other university departments.
Master's degree in a related field.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
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About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.