MassChallenge is looking for a Partnerships Account Manager to join the MassChallenge Early Stage Boston program. We are looking for a results-oriented account manager and customer success professional. You steward relationships with the partners engaged in paid sponsorships of our program and ensure their goals are achieved through interaction with the MassChallenge community. Our partner organizations include large global enterprises, government organizations, universities, law firms, and various other innovation-minded companies.
You are detail-oriented, possess high business acumen, and are comfortable building relationships at all levels of an organization. You should be passionate about client service, delivering results, and uncovering opportunities to expand contracted partnership activities.
To be a successful Partnership Account Manager you must be willing to take responsibility for driving various tasks to completion. This will require developing a facility with internal systems and work processes to efficiently service external relationships. You will also need to exhibit a passion for enabling the success of startups by helping our enterprise partners achieve their own business goals. This role will afford you the opportunity to engage with a variety of stakeholders in the innovation ecosystem, and your ability to develop relationships with this community of people will be critical to your success. In this position, you will report to the Senior Director of Partnerships.
A note on location: this position will be based out of our Boston, MA office which is currently closed because of the global COVID-19 pandemic. These positions will start virtual/remote which means you can be located anywhere in the U.S. to start while working east coast hours. We anticipate opening the office no earlier than September 7, 2021, at reduced capacity and with strict safety measures in place. Once our office opens, you would be expected to come in, and at this time we are not able to provide relocation assistance.
What You’ll Do
Steward all aspects of the relationships for the partners where you have been designated the Partnership Account Manager.
Execute with excellence on all deliverables tied to each partner’s contract.
Foster relationships with each partner’s innovation team members, and business unit stakeholders.
Educate partners on the MassChallenge model and our acceleration methodology.
Lead monthly meetings with your partners to keep them apprised of activities at MassChallenge and investigate opportunities to best support their goals.
Drive cross-collaboration and communication between partners.
Initially support and later lead the renewal process for current partners with an eye towards increasing partner engagement and revenue.
Serve as the MassChallenge liaison to the partner to ensure their team members are engaged in all accelerator related activities (events, judging, mentoring, curriculum presentations, and office hours).
Collaborate with MassChallenge team members in marketing, program operations, events, and mentorship to ensure effective service delivery.
Embrace a service-oriented culture in working with partners.
Who You Are
You have 3-5+ years account management or consulting experience in the field of technology, business or entrepreneurship.
You have strong customer relationship-building skills, are comfortable working with all levels of an organization, and can manage multiple stakeholders at once.
You have a customer service mindset and are known to go above and beyond to help your customers while maintaining a professional demeanor at all times.
You have exceptional project management skills with the ability to thrive in a fast-paced, deadline driven environment.
You are capable of dealing with ambiguity and changing priorities and circumstances.
You are tech savvy and are quick to learn new technology and systems, such as Salesforce.
Confidence can sometimes hold us back for applying for a job if we aren’t sure we check every box in the job description. We know there is no such thing as a ‘perfect’ candidate, so no matter your background and how you identify, we encourage you to apply for this job if it would make you excited to come into work every day.
Who We Are MassChallenge is the global network for innovators who are working to solve massive challenges. We connect startups, experts, corporations, and communities to grow and transform businesses and economies. At MassChallenge we:
Help entrepreneurs build the next generation of transformational businesses by connecting them with the resources, partnerships, and communities that help them launch, grow, and scale their startups.
Help our partners build, grow, and evolve their corporate innovation practices.
Leverage the power of entrepreneurship to strengthen global innovation ecosystems.
MassChallenge Lingo Whether you’ve never heard of an accelerator, you’ve had your own startup, or you are new to the world of entrepreneurship, we use certain words at MassChallenge to describe our work that might be new to you. Here are a few words you have seen throughout this job description and what they mean to us:
Program: A startup accelerator program at MassChallenge that is location or industry based that conducts its own applications, cohorts, and curriculum, such as MassChallenge Boston, MassChallenge Texas, or MassChallenge FinTech.
Partner: An organization that has teamed up with MassChallenge to collaborate on achieving their own innovation-related goals and learn best practices for working with and integrating startups into their organization.
Why You Should Join Us We believe working at MassChallenge is fulfilling because of the mission, challenging because of the pace and work, and rewarding because you get to build to the next step in your career here. When you join MassChallenge you join an incredible team and network of innovators and entrepreneurs, you take ownership over significant and strategically important projects, you focus on impact and output, and you help strengthen the global innovation ecosystem.
How to Apply In addition to completing the online application and providing your resume, please include a one-page cover letter in which you tell us why this job is compelling to you.
Employment at MassChallenge is contingent upon verification of identity and eligibility to work in the country that the position is based in, based on applicable laws.
We believe startups are the future. If you want to support the future of new ideas and the global innovation economy, you've come to the right place. Our goal is for our team and culture to reflect the diversity of the global community we serve.