Under general direction, the Environmental Services Specialist (ESS) performs duties in one of two disciplines: Water Resources or Environmental Compliance. ESS-Water Resources performs day-to-day water conservation/recycled water program administration, landscape irrigation surveys, water conservation customer service, outreach, and inspections, and recycled water program related tasks including cross-connection testing, inspections, and program tracking. ESS-Environmental Compliance performs technical tasks in support of environmental compliance in regards to National Pollutant Discharge Elimination System (NPDES) compliance, permit applications, hazardous materials management, environmental analyses and assessments, fats, oils, and grease (FOG) program inspections, clean water program outreach, and other related work.
The Environmental Services Specialist is a member of the Environmental Services Division (ESD) staff. This position is part of a team dedicated to ensuring the Operations Services Department’s (OSD’s) compliance with various environmental, recycled water, water conservation laws and regulations; as well as communicating related environmental stewardship with the public through exceptional customer service. As such, the incumbent, while focusing on Water Resources or Environmental Compliance, is expected to cross-train and, over time, gain proficiency in duties performed in both disciplines.
The Environmental Services Specialist receives direct supervision from either the Environmental Services Manager or Environmental Compliance Supervisor. The position may direct the work of interns, part-time temporary and/or limited term personnel as assigned.
Incumbent, while focusing on either Water Resources or Environmental Compliance as described below, will perform general and other related duties at the equivalent level. Cross-training between disciplines is expected in order to broaden knowledge base and gain proficiency in the full range of programs administered by the Environmental Services Division.
Reviews publications, standards, and regulations, and attends meetings and seminars to track regulatory developments and assist in developing and maintaining the City’s environmental compliance, water conservation, and recycled water programs.
Presents assessment results and recommendations in written and oral form.
Develops and delivers enforcement actions against violators of the City’s municipal code and regulatory permits/regulations.
Provides routine staff training on topics including recycled water, hazmat management, spill prevention and response, sanitary sewer overflows, UST operations, air emissions, and/or stormwater control.
Ensures OSD staff compliance with Department rules and policies, and City, State, and Federal regulations.
Assists in the development, and subsequently conducts public education and outreach, including presentations, for ESD’s various programs including: water conservation, recycled water, fats, oils, and grease, stormwater control, and applicable sustainability related topics. Such events occasionally take place after normal business hours.
Provides exceptional customer service while responding to public inquiries, complaints, and service requests.
Manages the work of contractors.
Maintains accurate files, logs and records in assigned areas of responsibility.
Conducts basic analytics to help benchmark program effectiveness.
Assists in the preparation and data gathering for the development of regulatory documentation, including report submittals following management review and approval.
Works together with other City Departments to provide plan reviews and comments in areas specific to water conservation, recycled water, or environmental compliance.
Tracks and coordinates the connection, operational progress and program compliance of recycled water customers and the recycled water program. Tasks include coordinating and conducting inspections, reviewing customer self-monitoring reports, following up on violations, keeping and updating records, collecting data for reporting, and providing timely feedback on program status.
Receives and responds to water customers’ requests for recycled water and water conservation assistance, drought related inquiries, and general recycled water information.
Investigates water waste complaints by collecting information, determining source and violators, and documenting findings.
Conducts and tracks “Controller Assistance Program” surveys of residential and non-residential landscape irrigation systems to provide water-efficiency recommendations to participants, and ensure compliance with water waste prohibitions.
Conducts residential and non-residential indoor and outdoor water fixture and irrigation system inspections to provide water-efficiency recommendations, and/or as part of rebate program pre/post-inspections.
Performs water customer leak analyses and develops water budgets for large landscaping accounts.
Conducts regular weekly review of constant consumption reports to determine likely leaks, and notifies customers of potential leaks.
Provides water meter performance checks when needed to ascertain information necessary to verify validity of constant consumption readings and/or assist concerned customers.
Coordinates and communicates with Zone 7 Water Agency on water-efficiency programs, and participates in regular meetings with Zone 7 and the other tri-valley water retailers on water-efficiency topics.
Conducts cross-connection and annual coverage inspection testing in compliance with State and recycled water permit requirements.
Prepares and maintains hazardous materials business plans and spill prevention control and countermeasure plans.
Identifies and facilitates the implementation of good housekeeping measures at hazmat storage/management locations; makes recommendations for the elimination or control of hazardous conditions.
Performs regular inspections of OSD’s work areas, hazardous waste accumulation areas, and fuel tank systems (both aboveground and underground); oversees the implementation of corrective actions as appropriate.
Tracks and manages off-hauling and disposal of hazardous and universal wastes.
Provides support in spill response, cleanup, and agency notification; including coordination with Livermore/Pleasanton Fire Department as the Certified Unified Program Agency (CUPA).
Assists in the administration of the City’s backflow prevention program, including customer notification of noncompliance.
Inventories air emissions sources and makes recommendations to management regarding regulatory compliance and equipment retention and acquisition.
Acquires and maintains regulatory permits.
Tracks and oversees the implementation by contractors of required routine tests, certifications, and repairs of fuel tank systems and air emissions sources.
Provides consultation and contractor oversite for facility hazmat/subsurface investigation and/or remediation.
Performs routine inspections for illicit discharges, industrial and commercial site stormwater controls, stormwater treatment controls for new and re-developments, trash load reductions, and fats, oils, and grease inspections.
Investigates water pollution discharge complaints/incidents, collects necessary samples, and seeks to determine source and violators, and documents findings.
Participates in meetings with other City departments to assist/provide comments with development plans for compliance related to storm water, backflow protection, and grease interceptor selection and sizing.
Assists in the preparation of regulatory reports and fee payments as required.
Research techniques and sources of information for required studies.
Emergency response procedures, safety measures, and use of personal protective equipment.
Effective contract management principles.
Public speaking proficiency in small and large groups.
Personal computer applications in performing research and analysis and document preparation.
Applicable federal, state, and local laws and regulations.
Exceptional customer service skills.
Landscape irrigation auditing techniques, landscape water efficient practices, and sustainable landscaping.
Botanical knowledge of climate-appropriate flora.
Federal, state and local recycled water regulations.
Recycled water inspection technique, including Cross-connection testing.
Operation and mechanics of irrigation hardware, such as controllers, valves, rotors, and backflow devices.
Water Efficient Landscape Ordinance (WELO).
Environmental science theory, methods, and practices.
Research techniques and analytical methods and tools.
Applications of environmental principles for evaluation and apply practical impact mitigation.
Skill and Ability to:
Critically assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations.
Assemble and analyze data, prepare comprehensive and accurate reports, and formulate policy and service recommendations.
Read, interpret, and evaluate plans.
Effectively communicate OSD/City requirements, policies, and procedures.
Effectively present in public settings.
Provide outstanding customer service.
Use office equipment and technology, including computers and related software, and master new technologies and field techniques.
Mange the work of contractors.
Work independently within established guidelines.
Establish good working relationships with residents, property owners, landscape professionals, business community and others involved in facility maintenance operations.
Maintain accurate, complete and orderly records.
Perform landscape irrigation audits, and develop, design, and interpret water-efficiency reports to include water schedules for the efficient watering of turf, shrubs, etc., under various micro-climate and landscape design conditions.
Perform cross-connection inspections, pressure testing to check for leaks, and pressure test irrigation equipment.
Learn and apply ongoing changes in relevant environmental laws, regulations, and technologies.
Evaluate and recommend changes to operations as needed.
Effectively represent the City in interactions with regulators.
Education / Experience:
Any combination of education and experience that would provide the knowledge, skills and abilities required to perform the essential duties of the job. A typical way to accomplish this includes:
A bachelor’s degree from an accredited college or university with a major in physical science, engineering, environmental science, biology, or a related field, or an Associate of Arts degree plus five years of work experience in a position and field with direct relevance to duties described herein. Public sector experience and certification and/or training in landscape irrigation auditing, storm water inspections, FOG inspections, and/or water-efficient landscaping practices are highly desirable.
License and Certifications:
Possession of a valid California Driver’s License is required.
Certified to perform landscape irrigation audits by an accredited academic institution, a professional trade organization or other program such as the US Environmental Protection Agency’s WaterSense irrigation auditor certification program and Irrigation Association’s Certified Landscape Irrigation Auditor program within one year of hire (Water Conservation).
Backflow tester certification is required within two years of hire, and subsequent Cross-Connection Specialist certification (Water Conservation).
A "California UST System Operator" certificate issued by the International Code Council (ICC) within one year of hire (Environmental Compliance).
Work in all weather conditions.
Stand and walk for prolonged periods of time.
Walk on uneven surfaces.
Bend, twist, stoop, squat, and crawl to inspect facilities.
Hold/manipulate equipment necessary to complete assigned work.
Grasp devices including steel bars to lift manhole covers.
Lift and carry sampling equipment weighing up to 50 lbs.
Operate a motor vehicle.
Wear required safety equipment.
Work while exposed to dust, dirt, noise, moving traffic and its exhaust fumes, paint, epoxy, asphalt, smoke fumes, herbicides / pesticides, etc.
About City of Pleasanton
Pleasanton is a major suburb identified by the U.S. Census as one of the wealthiest middle-sized cities in the nation and was included on Money Magazine’s list of the ’50 Best Cities to Live 2014’ and on 24/7 Wall Street’s list of ‘America’s 50 Best Cities to Live’. Pleasanton ranked #31 on Money’s annual list of the Best Places to Live, and #9 on the publication’s list of the Top Earning Towns in the nation. The rankings were determined on the basis of variables such as crime, education, employment growth, recreation, infrastructure, environment and housing affordability.