This position reports to the Executive Director. Is full-time/exempt and has no direct reports. This position will be responsible for bringing online a new, salesforce based AMS to optimize association operations and integrate with the entire tech-stack.
Texas Library Association (TLA) a non-profit organization founded in 1902 to promote libraries and library services in Texas, supports the work of libraries, library professionals, and educators throughout the state. Our membership of almost 6000 members includes library professionals from school, public, academic, and special libraries, and library supporters dedicated to helping libraries better serve their communities.
The Technical Association Systems Manager is the key liaison between TLA’s IT vendors and staff. The position serves as the primary point-of-contact for all new and evolving IT needs and serves as an organizational advocate who will support initiatives from conception to golive, then serve as an escalation contact for system support-related issues.
The Technical Association Systems Manager will develop a broad and deep understanding of the organization’s business, operations, IT systems and technology-based intellectual property. The role is responsible for partnering with the TLA management team and appointed staff to identify opportunities to leverage technology to support TLA’s growth objectives.
The Technical Association Systems Manager has overall responsibility for ensuring that the organization is getting maximum value from existing software tools and vendor partnerships (e.g. AMS, CMS, etc.); that technology-related business processes are working efficiently and effectively; and, for ensuring that technology-related needs are understood, documented and addressed.
The Technical Association Systems Manager will work alongside the TLA’s management to develop specific IT strategies and road maps and serve as a champion for the organization with outside vendors and industry partners.
Responsibilities include, but are not limited to:
Evolving Technology Requirements
Initial evaluation of all new technology-related projects and initiatives, to ensure scope, requirements, scale and integrations are fully understood, all appropriate options are considered, and risks are evaluated upfront.
Work with the internal stakeholders to develop the Business Case and ROI for IT projects. Shepherd projects through the approval process where necessary
Evaluation of completed projects to demonstrate impact/ROI
Optimization of Existing Tools
Working with internal stakeholders and existing partners (e.g. AMS, CRM, IT service providers) to alleviate ‘pain points’ in existing processes and developing solutions by reviewing settings, workflow, and use cases
Understanding and evaluating product road maps to ensure the organization is taking advantage of new functionality at the appropriate time and optimizing business processes and/or settings to maximize the impact of new functionality available.
Work closely with staff in all departments to understand requirements, identify appropriate technology solutions and champion them within the organization.
Developing relationships with existing vendors.
Continually research new products that will add value, improve efficiency, and benefit staff and members.
Work closely with staff to resolve challenges and issues; encourage and foster creative, collaborative problem-solving.
Work closely with Management to identify training needs and develop, provide or arrange appropriate training offerings.
Process Improvement & Innovation
Understand and evaluate the organization’s current processes and workflows and recommend new solutions (e.g. process changes, new software, or new ways of using existing software) to improve operational efficiency and/or financial performance
Identify opportunities to automate and streamline existing business processes, and work with the volunteer leaders to encourage adoption of new tools and ways of working
Work with stakeholders to document requirements, scope solutions and determine resource requirements to deliver these solutions
Attend IT and industry-specific conferences and network with vendors to understand alternative solutions and emerging industry trends
Ongoing evaluation of technology solutions for trending global issues, areas for enhancement and possible alternative vendors
Perform any and all tasks as deemed necessary and as assigned by the supervisor and/or senior management.
Requirements and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Business Administration, Accounting, Finance, Management Information Systems or related discipline.
Previous experience working in a fast-paced, technology-driven organization.
Must be available to provide after-hours support as needed for staffing needs and emergencies
Must be available for travel 25% of the time.
Competent proficiency with Microsoft Office 365 and Google Suite.
Ability to prioritize and work on several competing tasks at the same time.
Detail-oriented with the ability to document reporting requirements and specifications.
Excellent communication skills including written, verbal and presentation skills; comfortable engaging with senior-level staff and TLA’s Executive Board and VIP’s.
Ability to write professional emails, letters, Request for Proposal (RFP), proposals, and training material.
Experience with creating a budget and budget forecast.
Comprehension of AMS, CRM, CMS and other systems.
Business Analysis: minimum 3-5 years
Information Technology: minimum 3-5 years
Supporting end-users: minimum one-year
Some working knowledge of systems architecture and/or Integrations.
Experience with writing CRM reports or the ability to learn with training provided.
PMP or Agile Project Management Certification would be nice, but not required.
Experience with individual member or trade associations and conferences and meetings preferred.
Telecommuting is allowed.
Additional Salary Information: Excellent employee benefits provided including:
•Company-paid employee health, vision, dental, and ADD insurance
•Employer-matching 401(k) retirement fund up to 7%
•21 paid holidays each year
•10 paid vacation days each year
•12 paid sick/3 personal days each year
•Flexible working hours with a schedule between 7:00 to 5:30
•Option for remote work up to 20% after initial training period of 3-6 months
About Texas Library Association
Whether promoting intellectual freedom or working to strengthen libraries and demonstrate their value, the Texas Library Association (TLA) is the embodiment of the aspirations first conceived over 110 years ago.
Our mission is to empower library personnel and supporters to develop library excellence for the people of Texas, and our goals are:
To support continuous improvement towards excellence in libraries and librarianship,
To support and encourage equity, diversity and inclusiveness,
To advocate for equity of access to information in a changing environment,
To model and promote ethical responsibility and integrity,
To advocate for and protect intellectual freedom,
To support and encourage literacy and lifelong learning,
To advocate for social responsibility and the public good.
TLA envisions a future where each and every Texan recognizes the value that libraries bring to their lives. The organization enables libraries in Texas to offer open access to information resources and services to all people. The people who work for and support Texas libraries add significant value to the lives of all Texans.
TLA is a positive role model and va...lued leader, partner, resource, and advocate for Texas libraries. TLA reaches Texas communities, expanding access both physically and virtually, to bring literacy and lifelong learning to the forefront. TLA seeks innovation and sustainability of resources to connect and inspire all Texans to grow, learn, and reach for excellence.