Client Support Specialist

SO, WHO ARE WE?

Patron Technology empowers event organizers to take control of their entire event experience with their virtually limitless technology solution. Using our powerful ticketing, experiential marketing, mobile apps, and cashless products, organizers transform how audiences experience their events, drive nonstop engagement, and reach new audiences around the world. That’s why iconic brands like New York Comic Con, Coachella, Museum of Ice Cream, NHL, and Dreamforce use our suite of integrated event technology to power their events.

 Sounds interesting? Let’s talk.

 WHY DO WE NEED YOU?

The Client Support Specialist is a client-facing position that provides ongoing support for the PatronManager product, serving clients in the nonprofit arts industry. This is a highly collaborative environment, and actively contributing to the culture of mutual support and continuous learning is crucial. 

MAIN RESPONSIBILITIES

• Provide troubleshooting support including gathering information from the client, initial investigation, and escalating unusual behavior
• Provide best practice guidance for how to most effectively apply the PatronManager tools to meet our clients’ business needs
• Communicate with clients in a timely manner 
• Handle a recommended volume of cases per week 
• Contribute to the sharing and recording of information through readily asking and answering questions of peers and colleagues
• Write brief Knowledge articles describing answers to commonly asked questions within the flow of case work
• Assist with ad-hoc documentation projects
• Consistently follow our standard data security protocols

LEARN MORE!

For more information on Patron Technology’s solutions visit our website at https://patrontechnology.com and https://patronmanager.com/