The Scratch Foundation is seeking a Director of Operations to be responsible for coordinating and overseeing the organization’s daily operations, including internal communication, legal, and special projects that support our vision and plans for long-term growth and sustainability. Supporting and reporting to the Executive Director, this key leadership position will wear many hats, lead through influence, and work closely with team and project leadership across the organization, as well as external stakeholders, to provide analysis and alignment on organizational strategy, operations, and project execution. As the Director of Operations, this role will have an immediate impact on our productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives internally and externally. The ideal candidate will have proven experience in nonprofit management, with a special focus on executive-level advising and interdepartmental collaboration. It’s a great opportunity to get in at the foundational level as we start to grow and make a significant impact in expanding creative learning experiences for children around the world!
Strategy Development and Implementation
Oversee strategic business initiatives from development through successful execution under the guidance of the executive director and coordination team.
Facilitate and effectively communicate in decision-making, program management, and initiative implementation.
Review, design, and execute on improvements to organizational structure, find knowledge and skills gaps, and help address them.
Play a lead role in developing inclusive strategic planning processes, effectively facilitating dialogue and engagement throughout the evaluation and implementation process from project scoping to implementation to ensure strategic growth goals (revenue, volume, etc.) are met.
Ensure that strategies are developed which reflect the complex intersection of education, technology, community, and business, considering current and likely future developments.
Define and scope project/initiative requirements, planning resources, costs, and timeframes to ensure project success.
Direct team progress and develop project proposals, status reviews, and other documents and presentations to ensure the timely evaluation and execution of projects.
Management and Operations
Identify and target areas in which the organization can improve its daily operations, overseeing the development of new processes, scaling, and general management and leveraging core capabilities and strengths.
Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.
Serve as liaison between executive director, coordination team, board of directors, and staff, regarding Scratch project updates, proposals, and planning.
Assist the Director of Human Resources with new hires, including documentation and onboarding, and collaborate to address and resolve all employee concerns.
Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with Executive Director and on special projects.
Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
Planning and leading Scratch-wide meetings and retreats, high level external meetings, and other special events.
Effectively facilitate and develop strong working relationships with organizational leadership, project teams, committees, and internal and external stakeholders (partners, consultants, etc.) to support the execution of key initiatives.
Work with subject matter experts and key stakeholders, incorporating innovative ideas, models, and data-driven insights and processes.
Continually assess risks and facilitate contingencies and/or resolutions across Scratch functions, including the online community of Scratchers.
Minimum of 8 years of experience working in a nonprofit or educational organization in a strategy, financial, operational or project management capacity. Completion of a bachelor’s degree required. Master’s degree in Business Administration or similar field preferred. Have an organized and creative mindset, as well as leadership, critical thinking, and problem-solving skills that lead them to identify and effectively implement innovative solutions to common problems. Possess exceptional project management and facilitation skills, as well as, excellent written and verbal communications abilities.
Passionate commitment to Scratch’s educational mission and vision.
Must be able to communicate professionally and confidently with a wide variety of constituents, including board of directors, donor, vendors, and Scratch staff.
High level of creativity, initiative, and motivation; and team orientation; willingness to set an example for effective leadership.
Demonstrated ability to handle sensitive and confidential information and issues on a daily basis.
Demonstrable success directing complex strategic operations and high-level projects from inception to completion.
Exceptional interpersonal and communications skills with the ability to build positive relationships at all organizational levels.
Demonstrated inclusive leadership skills and ability to influence and motivate cross-functional teams with diverse internal and external stakeholders to achieve results.
Excellent planning, organizational, and analytical skills.
Demonstrated ability to make sound decisions using good judgment and innovative and creative problem-solving.
Strong desire to work in an agile startup with an entrepreneurial spirit.
Demonstrated ability to manage financial, organizational, and staff resources.
Impeccable time-management skills, along with the ability to set goals and help others reach them.
Familiarity with current and emerging creative learning and education trends and their implications, or experience working in a research environment.
How to Apply
Join the Scratch Team! We’re seeking curious and motivated people to join our growing team of educators, designers, and engineers who work together in a playful, creative environment. We strongly value diversity, collaboration, and respect in the workplace.
The Scratch Foundation is an equal opportunity employer. Scratch welcomes people of all ages, races, ethnicities, religions, abilities, sexual orientations, and gender identities. We especially encourage historically marginalized identities to apply.
About Scratch Foundation
The Scratch Foundation’s mission is to provide all children, from all backgrounds, with opportunities to imagine, create, and share with new technologies – so they can shape the world of tomorrow.
Scratch has become the world’s largest coding community for kids. With Scratch, kids can create their own interactive stories, games, and animations -- and share them with one another in an active online community. In the past year, more than 20 million children created projects with Scratch.
After being developed and supported at MIT for more than 15 years, Scratch recently spun out of MIT and into the Scratch Foundation, now relocated to a new headquarters in Boston. This transition is designed to support the continued growth and long-term sustainability of Scratch as a free, open, creative platform for children around the world.
As Scratch grows, the Scratch Foundation is seeking curious and motivated people to join our dynamic team of 40 educators, designers, and engineers who work together in a playful, creative environment. We strongly value diversity, collaboration, and respect in the workplace.