The Council on Tall Buildings and Urban Habitat is a nonprofit organization dedicated to smarter, more sustainable cities and a more viable future for global populations. CTBUH convenes the shapers of cities, providing the knowledge and resources that will transform cities into dense and livable centers of innovation.
Who We’re Looking For
We are recruiting an experienced membership professional to create and execute a comprehensive plan that engages CTBUH members and expands CTBUH’s membership base. The Director develops strategies and processes that deliver promised benefits to members to result in year-round member engagement and improved member retention. The Director develops a framework to manage, engage and support member volunteers serving in leadership roles and on committees and work groups. Working with the Director of Marketing and Communications, the Director of Member Engagement develops and executes strategies to identify and engage new audiences for CTBUH membership. The Director is an administrator for CTBUH’s membership CRM and champions optimal use of the system among all CTBUH staff. The Director also oversees all membership operations, ensuring they are conducted efficiently and consistently, and result in high member satisfaction. This position reports to the COO.
CTBUH is headquartered in Chicago, Illinois, with offices in Italy and China. This position is located in Chicago. Currently, staff are working from home due to the pandemic.
Create and execute a comprehensive plan to engage CTBUH members and grow membership; assess market sectors and geographic areas for growth; set targets for member engagement and growth, working with CEO and COO; report monthly on progress against targets
Develop strategies for CTBUH Global Initiatives, including new chapters and events; ensure volunteer leadership is engaged and supported
Develop administrative structure for CTBUH’s new topical assemblies and committees, work cross departmentally to ensure volunteers are engaged and work has impact; provide staff support to assigned committees
Develop standards to ensure that CTBUH’s CRM is used optimally to track members and manage membership operations; champion use of the CRM among all staff; enforce standards
Working with Director of Marketing and Communications, develop a year-round communication plan to engage CTBUH members that grows the number of contacts in CTBUH’s CRM and results in strong renewal rates; create strategy for annual renewal campaign and ensure targets are met
Conduct business development activities in concert with CEO and the Coordinator of Business Development to grow membership revenue
Analyze membership and financial data for areas of risk or opportunity; conduct research on member needs; use data to guide decisions regarding features and benefits of membership and audience expansion
Develop annual budget for department; ensure membership revenue targets are met
Work collaboratively as a member of the senior management team; contribute to creating a positive work environment for all staff
At least five years of experience in a managerial role with an association or nonprofit
Experience using CRMs to manage membership functions
Experience using metrics to guide strategy and tactics
Entrepreneurial approach to work
High attention to detail
Strong communicator who can engage and persuade individuals at all levels of an organization
Experience with B2B marketing and international membership
Experience with Salesforce
Experience with the building industry and/or urban development
Equal Opportunity Employer
We believe at CTBUH that our work benefits from the diverse perspectives of our staff and the community we serve. We encourage applicants to review our diversity statement at https://www.ctbuh.org/edi-committee-statement
CTBUH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Council on Tall Buildings and Urban Habitat is the world's leading resource for professionals focused on the inception, design, construction, and operation of tall buildings and future cities.Trends indicate that the world's cities must accommodate an additional 2.5 billion people by 2050, but the way that this growth emerges is still up for debate. Through a myriad of exciting initiatives, the Council is providing guidance to the shapers of our urban landscapes, with the goal of enabling smarter, more sustainable cities and a more viable future for global populations. We disseminate multi-disciplinary information on tall buildings and sustainable urban environments, and recognize superior achievement in tall and urban building projects globally, through the CTBUH Awards Program. CTBUH developed internationally-accepted criteria for measuring tall building heights, and are recognized as the arbiter for bestowing such designations as "The World's Tallest Building."