Are you a quality improvement pro looking for a career with a purpose? Central City Concern has an opportunity to leverage your experience, perspective and background with implementing efficiencies and equitable outcomes as a Quality Business Partner. When you join CCC you are joining an organization whose mission is to end homelessness. Join us for a destination not just a job, where you will see the impact of your work on a day-to-day basis.
Who We Are:
Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation. Central City Concern (CCC) maintains an excellent reputation in the community and is one of the largest nonprofit organizations in the Portland metro region. Learn more about what we do and how we do it at https://www.centralcityconcern.org/ccc.
The Quality Business Partner is a key member of the Quality department, responsible for:
Leading the development and implementation of quality improvement projects in Housing, Employment, and Administration to increase efficiency, effectiveness, equity, safety, client-centeredness, and timeliness.
In partnership with leaders, define priorities for improvement.
Generating deliverables with a high degree of independence, demonstrating initiative and exercising professional judgment.
Managing a framework and process for assuring visibility, accountability, and improvement in Housing, Employment, and Administration.
Working closely with other members of the Quality department, organizational leadership, program leaders and teams, and other enabling services departments to assure and improve quality across the organization.
Upcoming + Key Initiatives:
You will have an opportunity to lead and contribute to unique projects in this role including:
Housing quality improvement projects that directly impact Portland’s homeless community through increasing access to and retention of housing.
Employment quality improvement projects that improve clients’ ability to find and retain jobs.
Administration improvement projects that maximize the valuable contributions of CCC’s enabling services teams.
Bachelor’s degree in public administration, business, or another relevant field (master’s degree preferred); or an equivalent combination of education and experience.
3 years of experience with quality assurance, site surveying, and/or performance metrics management.
3 years of experience with quality improvement methods, such as Lean or IHI Model for Improvement.
Experience in a social services or safety net setting.
High level of computer literacy, including the ability to learn new applications.
Must pass a pre-employment drug screen, TB test, and background check.
If in recovery, must be
Dedication to effectively partner with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations and treat each person with respect and dignity.
Lean black belt certification.
Experience with statistical software packages.
Benefits: Central City Concern offers an incredible benefits package to our employees:
Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution.
9 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
Comprehensive Medical, Vision, and Dental insurance coverage.
Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance.
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all responsibilities within this role. A full position description will be provided if invited to an initial interview.
CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
Internal Number: QUALI03678
About Central City Concern
Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation. Central City Concern (CCC) maintains an excellent reputation in the community and is one of the largest nonprofit organizations in the Portland metro region. Learn more about what we do and how we do it at https://www.centralcityconcern.org/ccc. Join us for a career with a purpose.