Digital Solutions Developer
Harvard University Graduate School of Education
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Digital Solutions Developer

Harvard University Graduate School of Education

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Details
Posted:
October 14, 2020
Location:
USA - MA - Cambridge
Salary:
Open
Type:
Full-time
The Center on the Developing Child at Harvard is a community of 30+ people committed to making the world a better place for children, particularly those who face adversity early in life. Our vision is an equitable world where all kids are able to live up to their full potential. We do this by leveraging science and the real-world experience of practitioners, policymakers, pediatricians, and families to build the knowledge, skills, and tools required to create more effective early childhood policies and programs. To learn more about the Center click here.

We are excited to welcome to our team a Digital Solutions Developer, who will play a key role in both initiating and supporting communication and knowledge management activities in service of the mission of the Center. This position is part of the Center's five-person communications team and is responsible for leading and implementing the Center's digital strategy, overseeing the continuous updating and expansion of our web presence and other digital tools in order to maximize the impact of the knowledge generated by the Center and its affiliates. This role will help the Center engage target audiences and support a dynamic learning community—across North America and, increasingly, globally—that is united by a commitment to achieving breakthrough outcomes for young children.

This person will develop, maintain, and execute work plans for digital content development and production, including identifying and securing external vendors to provide additional expertise and resources, as needed. They will work with minimal supervision, using independent judgment and discretion, in a fast-paced environment with multiple, rapidly evolving priorities. Opportunities for continued growth and professional development include, but are not limited to, managing technical development and deployment of a Center-wide Knowledge Management System using Salesforce, exploring new media content and dissemination platforms, and using data analytics to guide strategy.



Reporting to the Chief Knowledge Officer, responsibilities of this position include:
  • Act as web administrator and developer for Center's online presence with responsibility for overseeing the implementation of ongoing strategy. Manage and execute updates and maintenance of existing website and its content. Perform necessary server-side maintenance for Wordpress platform and related themes and plugins, including SSL. Research, plan, and execute or oversee the implementation of new content, features, and functionality. Ensure compatibility of content across devices and compliance with WCAG 2.1 accessibility standards and industry best practices.
  • Work with Senior Communications Manager and rest of the communications team to develop and execute a coordinated strategy for the Center's online presence and multimedia products, including content development, dissemination, and evaluation. Ensure alignment and shareability of content across social media platforms and related dissemination platforms.
  • Responsible for producing new web content and media while adhering to the Center's branding and preserving a consistent look across all communications products. Create and/or provide direction, specifications, and coordination to external web developers, designers, and outside vendors and freelancers for advanced content such as interactive features, videos and animation, specialized graphics and multimedia.
  • Oversee maintenance of Center mailing lists used for large email campaigns, including the Center's newsletter, ensuring compliance with regulations such as GDPR.
  • Lead collection and analysis of web metrics via Google Analytics to measure, evaluate, and enable decision-making and actions to improve the Center's efficiency and effectiveness in achieving its strategic goals, as well as those of its individual users. Use the information to generate reports for funders, staff, and partners. Oversee user research and usability testing to understand and continuously evaluate the effectiveness of web strategy in meeting the needs of its target audiences.
  • Establish and oversee processes and technological systems to support consistent data collection and knowledge sharing across the Center. Oversee related support and training for staff in the use of online tools and platforms. Provide consultation and general support for Center staff regarding communications and technology-related needs.
  • Lead research, identification, and deployment of effective online platforms, tools, and services to foster innovation and support shared learning and virtual collaboration at the Center and among its key constituents.
  • Working with the Center's Finance Office, track and manage expenses for all areas of responsibility and participate in budget development, tracking, and accountability.

    Additional responsibilities may also include:
  • Serve as an administrator for Center's Salesforce relationship management database, including creating and managing custom objects and process automation, and administering a heavily-relied-upon Service Cloud implementation. Train staff on Salesforce usage and troubleshoot issues that may arise. Provide basic SharePoint administration and customization.

    This position is a two-year term position with a high possibility of renewal.



    HGSE is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.

    HGSE Human Resources values diversity in all forms, and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows each individual to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school.
    We do this by:

  • Hiring and retaining staff reflecting the diversity of those we serve;
  • Providing employees opportunities to learn, grow, and be challenged;
  • Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation;
  • Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion;
  • Communicating transparently and respectfully; and
  • Fostering an inclusive, respectful, and professional work environment

    We regret that the Harvard Graduate School of Education does not provide Visa sponsorship.


    About the Harvard Graduate School of Education

    Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu



    Salary Grade: 057

    Union: 00 - Non Union, Exempt or Temporary

    • Minimum five years' experience in progressively responsible digital content development and management. Experience with website development and ongoing website management, experience with user-centric design and mobile optimization. Advanced knowledge of HTML and CSS. Experience with WordPress or equivalent content management system.


    Any applicant wishing to be considered for this position must include a cover letter in addition to a resume and indicate that they meet all of the basic requirements.

    Once Harvard resumes regular operations, this position will no longer be remote and work will be performed on campus in Cambridge, MA.




  • Experience developing page templates, installing plugins, and customizing existing themes, as well as managing a WordPress multisite installation
  • Fluency with PHP and JavaScript/JQuery
  • Experience using Google Analytics
  • Experience administering Salesforce and/or Salesforce Administrator Certification
  • Experience using the Adobe Creative Suite, including photo editing with Photoshop, video editing with Adobe Premiere and, and document production with Adobe Illustrator and InDesign
  • Experience administering SharePoint Online, including complex permissioning
  • Familiarity with GitHub
  • Experience maintaining and developing websites related to mission-driven nonprofits, science content, and/or journalism
  • Comfortable troubleshooting problems and obstacles and a demonstrated ability to meet deadlines
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
  • Strong interpersonal skills with a demonstrated ability to deal effectively and diplomatically with diverse stakeholders
  • Strong written and verbal communication skills
  • Interest in staying on top of trends in digital communications
  • Ability to proofread and edit content and experience with graphic design, video production, and/or international communication

    EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    • Internal Number: 52731BR
    About Harvard University Graduate School of Education
    Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.
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