Department: Alumni Relations & Development Salary/Grade: ITS/76
Job Summary: Performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house developed applications. Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues. Completes content, process, and procedures for technical and functional system work that is low in complexity.
Additional Info: Administers configuration of ARD's OnBase implementation: provides internal client service and support; troubleshoots software performance and user issues and deploys basic software configuration in response; engages in iterative feedback and improvement cycles with internal clients; coordinates software implementations and upgrades including system testing and communication plans; documents process and application configuration. Also oversees ARD’s intranet site, built on a SharePoint platform. Participates in discovery and documentation of user requirements for enhancements and new features across both platforms. Communicates regularly as liaison to the division’s Advancement Technology and Infrastructure team, and the university-wide OnBase Functional Administrator’s group.
Specific Responsibilities: Strategic Planning
Participates with senior analysts, end users and peers to ensure that user requirements are gathered, analyzed, all gaps are documented, and all deliverables completed (adhering to approved methodology and documentation standards).
Participates with functional users and technical staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.
Contributes to the creation of accurate documentation of process, procedure, and system/application configuration.
Provides input into the creation and maintenance of test scripts, implementation project plans, roll out communications and training materials.
Identifies simple use cases.
Provides input into test scripts and performs detailed testing for simple use cases to ensure that the implemented software functions correctly.
Participates in iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements.
Enters basic software configurations to meet user needs.
Collaborates with technical, reporting and application resources to analyze and resolve basic production issues in a timely manner.
Other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Iterative & incremental development
Workflow development & documentation
Write proposals and project charters
Metadata creation and management
Collaboration and teamwork
2-3 years’ experience in one of the following areas: document management, document imaging, enterprise content management, knowledge management, information management, information systems.
Professional experience in a nonprofit/academic fundraising setting
Preferred Competencies: (Skills, knowledge, and abilities)
Excellent organization skills and meticulous attention to detail
Experience administering an enterprise content management or document management system
Ability to think logically, make associations and see relationships
Ability to respond to multiple priorities in a fast paced and complex environment
Customer service, interpersonal and written communication skills; tact, diplomacy and clarity in communicating with a wide variety of personalities
Initiative and willingness to take on responsibility
Ability to give clear and actionable instruction to coworkers or others when providing assistance, training or supervising a task
Demonstrated ability to handle several projects simultaneously, accommodate shifting priorities and meet deadlines
Excellent written/oral/interpersonal communication skills, including the ability to be customer-oriented and to interact effectively with diverse groups
Ability to apply an ethical code and good judgment, and to handle confidential materials and situations with sensitivity and discretion. All NU ARD employees are required to sign a Constituent Information Confidentiality Policy Agreement.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 39372
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.