The development coordinator is responsible for all aspects of the constituent relationship management system, database management, gifts processing, reports, website management, communications, and event management support. The development coordinator works to support the goals and objectives of the Development Department in an effort to increase funding and raise awareness for the people served and the programs and services offered at Franciscan Outreach. The ideal candidate should be able to effectively manage multiple projects simultaneously and work collaboratively with a wide range of employees, stakeholders and external audiences.
Essential Duties & Responsibilities
Manage all aspects of the constituent relationship management system, NeonCRM, ensuring the database effectively captures constituent information and generates accurate reports.
Accurately process, record, track and acknowledge all contributions, pledges and event revenue and provide accurate and timely reports.
Accurately record and acknowledge in-kind donations.
Monitor and track online giving platforms, workplace giving campaigns, and matching gift applications and process incoming donations as they are received.
Monitor and respond to information requests and development email accounts.
Implement moves management procedures and process, including conducting data analysis to target appropriate constituents.
Provide development department with training in the proper use of the constituent database, developing and implementing standard practices and guidelines for data entry.
Work in collaboration with finance to ensure data accuracy through monthly reconciliation meetings, cross referencing reports, etc.
Ensure the performance, accuracy, integrity and security of the constituent database.
Manage all constituent database resources, serving as the liaison to vendors and the development department in maintaining the hardware and software and troubleshooting problems.
Collaborate with development director to plan, develop and execute special events (Spring Gala, Helpings of Hope, and support for Ambassador Board events).
Conduct data analysis and research to identify and target appropriate audiences for special events.
Secure and coordinate sponsorships, raffle and silent auction items for events.
Manage logistics, vendor requirements, timelines, contracts, etc. for special events.
Manage website on a WordPress platform, including posting new content, creating new pages and overseeing its ongoing functionality and maintenance.
Develop and manage social media platforms, calendars and communications.
Manage fundraising appeals and other mailings, including work with printer, mail house, post office and other vendors and monitor and track results.
Lead the design and production of eNews in MailChimp and printed newsletters in InDesign.
Assist with the rollout and management of the organization’s new brand identity.
Develop and maintain tracking and storages systems for marketing and communications collateral, including stories, photos and video content.
Manage the ongoing relationships with online vendors, including NeonCRM, Donor Search, MailChimp and more.
Maintain the password list for online portals.
Demonstrate a great enthusiasm for the mission and attend networking events as requested.
Provide administrative support as needed.
Provide support for Board of Director and Development Committee meetings.
Perform other duties and special projects as required.
Proficiency with CRM Database Systems such as NeonCRM and Raiser’s Edge.
Excellent computer skills, including proficiency in Microsoft Office Suite
Familiarity with design software including InDesign, Illustrator, Adobe and Photoshop.
Excellent writing, editing, proofreading, presentation and design skills
Ability to manage a creative and collaborative process with internal and external stakeholders
Excellent time management skills
Working knowledge of HTML, WordPress and digital platforms is highly recommended.
Superior project management, planning and organizational skills
Ability to multi-task, manage competing priorities and meet deadlines in a fast-paced environment
Sound judgment and ability to maintain confidentiality
Ability to work as a positive supportive team member
Strong oral and written communication skills
Ability to gather information from a variety of sources
Ability to analyze information and use data modify programming accordingly
Ability to use windows-based computer applications
Ability and willingness to work irregular hours including evenings and weekends to attend meetings and events beyond the framework of the normal work schedule.
Bachelor’s degree and a minimum of three-years of demonstrated experience managing constituent database management systems for nonprofits.
Experience managing designers, printers, mail houses and other contractors
Experience with events support preferred
Additional Salary Information: Excellent benefits package, which includes health insurance, a 403(b) plan, paid time off, holidays and opportunities for professional development
Internal Number: 77327867242021
About Franciscan Outreach
Franciscan Outreach is a leading provider of homeless services in Chicago. Every day we provide healthy meals to those who are hungry, a warm bed for those who need shelter, vital case management services for those who need guidance, and access to critical resources for those who need specialized assistance. Throughout the year, Franciscan Outreach provides life-changing services to more than 4,000 men and women through five service sites, including three overnight shelters and two day programs. For more information, visit www.franoutreach.org.