Grantmakers for Effective Organizations (GEO) exists to help grantmakers turn their desire to improve into real progress. The GEO community bridges the gap between grantmaking as usual and transformational change. Our community includes more than 6,600 grantmakers working together to turn a hunger for more effective philanthropy into clear pathways for achieving it. We're cutting through the noise to lift up the practices that matter most to nonprofits. GEO cultivates a community for grantmakers to work with their peers while they are navigating the same journey towards improvement. To learn more about how GEO is making faster progress possible, visit www.geofunders.org.
Under the direction of the director of membership/development, the membership/development associate administers the renewal process for GEO’s 600+ member organizations. As the front-line customer service contact for members, the membership/development associate works with members to help them access members-only content and to offer connections to relevant resources. The associate supports GEO’s development efforts, working with the department specialist and director to identify, solicit, nurture and sustain relationships with GEO’s grant funders.
If you were working with us, here are some of the things you would have done last week:
Distributed renewal materials to over 60 members using GEO’s renewal software programs and conducted retention efforts with recently renewing members
Pulled a report from GEOs Salesforce database detailing which members have outstanding renewals and may need additional outreach
Pulled a mailing list and sent invitations to prospective members and funders inviting them to a board-hosted breakfast in New York City
Discussed with the director during your weekly check-in about how GEO could offer online payment options for its renewals
Responded to an email from a GEO member looking for our latest publication or other resources on supporting nonprofit leadership development
Called 10 members with outstanding renewals that have not yet responded to email outreach
Reserved an off-site meeting space for the Membership/Development team planning meeting
Participated in a conversation with other associates about how GEO’s culture can best support organizational goals around learning and equity
Minimum of two years of relevant work experience, including internships, preferably within nonprofit or philanthropic organizations
Demonstrated ability to follow structured processes and manage workflows that involve interruptions and multiple projects moving forward at the same time
Motivated to follow up with and reach out to current and potential members and funders as needed to ensure the organization meet financial goals
Customer service experience being the front-line contact for questions and issues, and a proven ability to turn problems into solutions
Experience with a CRM database (Salesforce experience preferred)
Experience communicating in different formats and with people of diverse backgrounds and work styles
Willingness to support an organization in the midst of a cultural transformation to integrate a racial equity lens into its mission
How to Apply
Interested applicants should apply on our jobs page at https://www.geofunders.org/about-us/jobs, a resume and cover letter must be included with your application. We will accept applications until the position is filled. In your cover letter please address the following:
Why are you a good fit for this position?
Describe your idea of member/customer satisfaction
How you worked with a team to accomplish a goal?
What appeals to you about working at GEO?
Additional Salary Information: GEO offers a competitive salary ($40ks) and a generous benefits package, including 100 percent employer paid health insurance, four weeks of vacation, twelve sick days, a 7 percent employer retirement contribution, a commitment to professional development and growth, along with a Metro accessible location in downtown D.C.
About Grantmakers for Effective Organizations
Grantmakers for Effective Organizations exists to help grantmakers turn their desire to improve into real progress.