The American Dental Association is dedicated to promoting the public's health through its initiatives in research, education, advocacy, public awareness and the development of standards.
This position is responsible for utilizing and maintaining comprehensive member/customer service, member retention, cross-informing/cross-selling skills, and ad-hoc work assignments. These skills will be applied continuously to serving members and other customers who contact the ADA through a variety of communication channels including phone, e-mail, correspondence/fax, and web. In this role, member service advisors will often provide the first and most lasting impression of the American Dental Association and thus must represent the value of membership, and of the Association's role in promoting the dental health of the public, during each contact
Minimum of 2 years of member or customer service experience in a call/contact center environment
Previous experience using e-mail as a tool to respond to customers.
Must be familiar with search engines and searching and navigating using the internet.
Excellent written and verbal communications skills.
Ability to handle difficult customers and to facilitate service recovery for member retention, demonstrate a professional demeanor in all work situations.
Intermediate level in Microsoft Office Suite (WORD, EXCEL & PowerPoint).
Knowledge of membership software
Highly Desirable Skills:
Association work experience
Previous experience cross-selling desired
Aptify experience desirable
Fluency in any foreign language, Spanish preferred