It's said that there's no second chance to make a first impression. As the Membership Administrative Assistant, you'll be the first impression, the voice of us to those calling on the phone. However, this job is about more than answering phones and being friendly. Your initiative and organizational skills will keep us running at top performance, while your enthusiasm and ideas will shape the environment in which we all work.
Answer main phone line, member contact forms and emails
Assist members, prospective members and public with joining the organization, renewing membership, accessing membership benefits, conference registration, using the company website, using the Find a Therapist directory, etc.
Maintain the online store including fulfilling product orders, maintaining product inventory, initiating re-orders of product stock, updating items offered and pricing (as necessary) and reporting on sales.
Processes credit card and check payments for membership dues and store orders. Create, adjust and delete invoices, as needed. Follow-up on open invoices to ensure that they are paid in full or cleared out by the end of the month.
Work with Director of Member Experience on the ongoing development and maintenance of the Virtual Local Networking program including communications, moderation of community forums and calendars, assist members with using the communities, monitor use of and need for advanced education programs and resources, and report on program usage and trends.
Maintain Learning Management System (LMS) for OnDemand educational programs includes providing support to users, monitoring payments and transaction submission issues, uploading programs and maintaining course materials (guides, handouts, etc.).
Support, along with other staff, association wide projects and functions.
2+ years of administrative experience
Good with technology and able to learn software programs quickly
Strong communication skills and able to work with all levels of clients
Knowledge of email software, word processing software and spreadsheet software. Proficiency with Microsoft Excel.
About EMDR International Association
As a membership organization of mental health professionals, EMDR International Association is dedicated to the highest standards of excellence and integrity in EMDR. Our main purpose is to establish and uphold standards of practice, training, certification and research and to provide information, education and advocacy, as well as to assist practitioners in fulfilling their responsibilities to the public.