Communications Assistant III - Direct Response Fundraising Coordinator - Lab of Ornithology

Communications Assistant III

Direct Response Fundraising Coordinator

Lab of Ornithology - Johnson Center for Birds and Biodiversity

College of Agriculture and Life Sciences (CALS)

Cornell University, Ithaca, New York

Renowned as a center for bird study, science, technology, and outreach, the Cornell Lab of Ornithology is a vibrant unit of Cornell's College of Agriculture and Life Sciences, but functions as an independent nonprofit environmental organization with more than 100,000 active members and donors. The annual fundraising program at the Lab attracts and engages members and supporters at all levels of knowledge and commitment to increase understanding, appreciation, and protection of birds and biodiversity. Bridging the Lab's science and conservation resources with the public's broad-ranged interests in birds and the natural world, the Membership & Development team uses ongoing offline and online communications to deepen connections to the Lab, grow the base of support, and enrich knowledge and enjoyment of birds.

The Direct Response Fundraising Coordinator is a member of the Cornell Lab's Membership and Annual Giving team reporting to the Direct Response Fundraising Manager. Duties include: coordinating timely production of mail, telemarketing and digital fundraising campaigns; keeping an integrated calendar of deliveries up to date, monitoring production timelines and liaising with internal and external stakeholders to keep everything on schedule; serving as the Lab's first point of review for of all campaign collateral including proposals, messaging, art, audience segmentation and data plans, sign-offs; helping execute quality assurance of direct response fundraising communications via mail, email, website conversion pages, social media, scripts, and other engagement mediums, including segmented audience lists.

In addition, the Direct Response Fundraising Coordinator will serve as primary contact for all internal Lab staff requests on work related to: donation pages, email marketing, and any other ad-hoc fundraising/marketing initiative proposed to the Membership & Annual Giving team, including assistance requests from Membership Services. Work with the Direct Response Fundraising Manager to manage all online donation forms including updating copy, graphics and gift tracking elements; create process documentation, and organize and maintain archive of completed direct response fundraising efforts; process invoices and postage requests ensuring timely payment of debits. Assist with department's annual budget development process.

This position is full-time and will be located in Ithaca, New York.

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

Required Qualifications:

• College degree in marketing, business administration or a related field, or equivalent combination of education and experience.
• Minimum two years of administrative office experience, preferably in a fundraising or non-profit environment.
• Demonstrable skills in problem solving, critical thinking, and written and oral communication.
• Excellent organizational skills, ability to work on multiple projects simultaneously, meet deadlines, and pay attention to detail.
• Ability to work independently as well as part of a team and foster good relationships with members of the Lab, Cornell, and external clients.
• Capable of working with supervisor to prioritize projects.
• Familiarity with email marketing tools and content management systems like Engaging Networks and Hubspot; for sending emails and creating and maintaining landing pages and donation forms.
• Proficient with Microsoft Office suite, especially Excel; ability and comfortable learning new computer systems and software.
• Demonstrated ability to maintain confidentiality.
• Must be able to help establish realistic goals both internally and with external vendors and deliver work on schedule.

Preferred Qualifications:

• Familiarity with fundraising operations and an interest in digital marketing.
• Passion for conservation, nature, wildlife, and the mission of the Cornell Lab.
• Familiarity with HTML, CSS, javascript and content management systems.
• Applicants to provide cover letter, resume, contact information for 3 references.
• When applying through our system, please remember to attach your application materials (resume/cover letter/CV) in either Microsoft Word or PDF. In the Experience section of your application, use the Paperclip icon to search for file(s) or use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to create a profile online please click here as an external candidate or click here if you are an internal candidate
• Visa Sponsorship is not available for this position; not eligible to apply.
• Relocation assistance is not provided for this position.

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