Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutchs pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nations first cancer prevention research program, as well as the clinical coordinating center of the Womens Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
Responsible for the planning and administration of multiple systems and staff/instrument workstations in a scientific environment, including effective provisioning, installation/configuration, and maintenance of systems hardware, software and related network infrastructure. This individual is customer facing and functions as a systems and desktop support specialist for all Shared Resources core facilities and staff, to ensure end-users are able to operate at maximum efficiency. Also participates in technical research and development with Center IT, to enable continuing innovation within the infrastructure and ensure all systems and related procedures adhere to organizational values.
Work independently under general supervision to perform daily job duties.
Demonstrate comprehensive skill set in configuring and maintaining a variety of computer desktops, portable devices, server operating systems and applications, multipleInternet browsers and end-user software
Understand system management tools and basic network infrastructure in order to provide the highest quality support for end-users
Install and support business and scientific instrumentation workstations, as well as the shared Library Computer Center devices and software, to ensure requirements for optimal performance, uptime and security for the entirelife-cycle are met. Recommend appropriate hardware and software upgrades within context of a long range plan.
Operate in an IT Help Desk mode to provide daily service to customers efficiently; handle phone calls and emails, work ticketing queues and effectively troubleshoot a wide range of customer issues and requests
Participate in assigned projects and assist project teams with technical strategy, analysis, design and implementation
Demonstrate strong customer service and communication skills, including the ability to verbally convey technical information to non-technical audiences in a clear and concise manner.
Maintain technical documentation and reference material for all core facilities in a comprehensive Knowledge Base, including system administrator tasks and inventory management
Comply with Center IT standards and security policies regarding the use and licensing of Center-provided hardware and software, and collaborate with all IT teams in the support of enterprise applications and processes
Minimum of6 years of related experience
Computer science degree or equivalent experience supporting up to 200 users in a comparable systems environment
Solid knowledge of current Microsoft Server and workstation operating systems, Macintosh operating systems, and virtualization platforms
Experience with relational databases, system design and an understanding of integrated systems within a business network
Ability to lift and carry computer equipment weighing up to 50 lbs.
Strong communication and interpersonal skills
Proactive working style and ability to work in a team environment
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.