The Volunteer Services Manager will serve as the key contact for group volunteer activities and programs, including: Meals from the Heart, Cookies from the Heart, Family Activity Program and special projects. He/she identifies ways to expand and optimize the organization’s relationships with volunteer groups, manages the volunteer database and plays an integral role in the multi-faceted aspects of volunteerism throughout the Chapter.
ESSENTIAL JOB FUNCTIONS
Act as the primary contact for all volunteer groups, providing strategic management for all aspects of scheduling, communications, explaining expectations and guidelines, and establishing opportunities for involvement.
Work with all House teams to become an expert in each location’s needs and unique volunteer group requirements.
Provide proactive and responsive communication to prepare groups for their volunteer experience, and by offering an electronic/phone orientation when necessary.
Align with all House Managers to determine group recruitment opportunities and ensure “critical” meals are scheduled daily/weekly/annually. Preemptively collaborate with Director of Volunteer Services to ensure meal gaps are filled.
Work with staff of all levels to execute effective and successful group volunteer programs and opportunities.
Oversee chapter-wide volunteer group data management, program/impact reports and ensure that web content is kept updated.
Problem solve to implement process improvements for increased automation and efficiency, with support from Director of Volunteer Services.
Manage the organization’s volunteer software, establishing best practices to optimize the database’s use, troubleshooting issues, answering questions, pulling reports, assisting with data clean-up and ensuring its consistent implementation throughout the Chapter.
Demonstrate caring and patient interpersonal skills when working with volunteers, donors, staff and families.
Curate corporate volunteer hour financial matching (ex: dollars for doers programs) and foundation prospects, align with Development when appropriate.
Respond via phone and email to all correspondence and inquiries regarding volunteer services in a timely and positive manner. Direct people to Director of Volunteers Services as appropriate.
Identify opportunities to highlight volunteer activities in charity communications (ie. Annual Report, Newsletters, Social Media), align with marketing and communications when appropriate.
Work with Director of Volunteer Services to execute strategies for volunteer retention and recognition including: sending personal thank you notes, planning the Volunteer Appreciation Event, etc..
Participate in the management of volunteers at all signature fundraising events, including: Golf Classic, Sporting Clays Tournament, An Evening with Legends and Gala.
Attend community events, as needed, providing volunteer information to potential supporters.
EDUCATION AND EXPERIENCE - An equivalent combination of education, training and experience will be considered.
Bachelor’s degree in psychology, nonprofit management, business administration or related field preferred.
2 years of relevant experience required. Nonprofit, customer service or volunteer management background preferred.
Experience with database implementation and management preferred.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.
Must be a self-starter with the ability to multitask, handle multiple priorities and function effectively under pressure.
Ability to establish and maintain effective relationships with staff, employees, and the general public; ability to represent the charity effectively both verbally and in written form.
Ability to work independently and initiate solutions to problems.
Must exhibit good organization and planning, and be able to provide direction and support.
Proven time management, prioritization and organizational skills to handle a high volume of volunteer inquiries and requests.
Experience managing multiple projects concurrently, demonstrating a sense of urgency, being results and detail orientated, and meeting deadlines.
Effective communication, writing and grammar skills, paying great attention to detail.
Proficient with computer databases, Microsoft Word and Excel, Google Docs and Google Calendar, and publishing programs. Experience implementing and using a volunteer database or software preferred.
Compassionate and caring individual, aligned to our mission and standard of care.
Flexibility to work irregular hours, weekends and evenings as needed.
Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Exposed to moderate noise levels
Frequent interruptions, ability to multitask key.
Regular and predictable attendance is required.
Ability to travel throughout Chicagoland area is required.
Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Light sedentary office work. Frequently required to sit
Able to travel between Chicagoland RMHC-CNI program locations and other meeting/event sites via personal vehicle or similar.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
Must be physically capable of carrying 35 lbs.
About Ronald McDonald House Charities of Chicagoland & Northwest Indiana
For over 40 years the mission of RMHC-CNI has been to care for families of children with complex medical needs by providing comfort, compassion and a sense of community. RMHC-CNI keeps families of hospitalized children together in a ‘home away from home’.